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Brand Certified

Verizon

3.9
(718 reviews)

Business Details

(801) 967-4141

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at West Valley City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2917 Glen Eagle Dr, West Valley City, UT
84128, United States

Hours

Reviews

3.9
718 reviews
5 stars
418
4 stars
91
3 stars
53
2 stars
32
1 star
124

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the friendly and helpful staff, there were significant complaints about long wait times and unprofessional behavior from some employees.

Knowledge and Efficiency

Several reviews highlighted the staff's knowledge and ability to resolve issues quickly, but there were also reports of inefficiency and lack of training leading to customer frustration.

Mixed Experiences

Customers had varied experiences, with some reporting excellent service and others facing serious issues, including billing problems and unhelpful responses.

Professionalism

Instances of unprofessional behavior were noted, particularly from specific staff members, which negatively impacted customer experiences.
  • ZT
    Zachary Turner
    Jan 30, 2026
    5.0
    Excellent customer service
  • DR
    David Rankin
    Jan 20, 2026
    1.0
    I wasted 2 hours filling out their contract info for the advertised deal with an agent who had no idea of how to do it correctly. Then find the price was completely wrong and had to start all over because she did it wrong. Then I spent another 1.5 hours to do it again only to have the credit department block my app for multiple credit checks and wanted me to leave and come back 3 days later. Complete lack of professionalism and lack of training. Avoid this location.
  • ZL
    Zach L
    Jan 2, 2026
    5.0
    Keith did an amazing job with reactivating my mom's phone. Store was clean and staff were very friendly and exceptionally helpful in assisting us! Highly recommend this location!
  • KR
    K R
    Dec 6, 2025
    5.0
    Keaton helped me and was so patient. I ended up with ALL my questions solved. He was so good even though it was almost closing time. Rachel was so awesome today. She helped us right away and got us taken care of
  • DD
    Devan
    Nov 24, 2025
    5.0
    Went in to pick up my phone and the people were friendly.

Frequently Asked Questions About Verizon

What are the store hours for Verizon in West Valley City?

The Verizon store in West Valley City is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Where is the Verizon store located in West Valley City?

The Verizon store is located at 2917 Glen Eagle Dr, Units 1 And 2, West Valley City, UT 84128.

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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