Verizon

3.9
370 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in West Bountiful, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
175 North 500 West, West Bountiful, UT
84010, United States

Hours

Reviews

3.9
367 reviews
5 stars
252
4 stars
11
3 stars
12
2 stars
7
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Brayden, Ami, and Danielle.

Negative Experiences

Several reviews mentioned poor customer service experiences, including long wait times, unhelpful staff, and aggressive sales tactics.

Store Management

Customers expressed dissatisfaction with the management and operational issues, such as lack of staff during busy times and unresponsive management.

Sales Practices

There were complaints about high-pressure sales tactics and upselling, leading to frustration among customers.

Mixed Reviews

While some customers had positive experiences, others reported significant issues, indicating inconsistency in service quality.
  • PP
    P.I.
    2 days ago
    1.0
    Verizon told me I was a victim of unauthorized MAC Bridging and IP Address Hijacking. All of my search results are coming back to the hackers location at El Prado Estates RV Park in Yuma, AZ. Verizon will not cooperate with Law Enforcement to stop the person hacking Verizon customers. All of my search results continue to be for the hackers location.
  • ML
    Meredith LeSueur
    Dec 29, 2025
    5.0
    Isaach was incredibly helpful and went above and beyond to help my family enjoy 4 new phones for Christmas. We will now tell everyone that we have a “phone guy” and will tell everyone to visit Verizon in Bountiful.
  • BT
    Brian Thompson
    Dec 22, 2025
    5.0
    Keaton and Danielle are so great! Very patient and diligent. Truly want to make sure people are taken care of and any issues are resolved. There couldn’t be more pleasant, kind, and helpful people than these two. Highly recommend! Know their stuff and will get it done.
  • GM
    Gillian M.
    Dec 19, 2025
    1.0
    Worst experience ever charged $186 just to hook up one jet pack that I’ve owned for three years won’t give me a refund at the store for 40.72 won’t help me fix my problem
  • DS
    Dianne Smith
    Dec 12, 2025
    5.0
    Our experience was totally positive. Our needs and questions were somewhat complex and great patients and courtesy were shown to us as our needs were met.

Frequently Asked Questions About Verizon

What products does Verizon in West Bountiful offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in West Bountiful?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.