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Brand Certified

Verizon

4.6
(227 reviews)

Business Details

(801) 804-5123
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Spanish Fork, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1249 N Canyon Creek Parkway, Spanish Fork, UT
84660, United States

Hours

Reviews

4.6
227 reviews
5 stars
195
4 stars
9
3 stars
1
2 stars
1
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of staff, particularly highlighting individual employees like Sam, Cory, and Nicholli for their exceptional service.

Sales Pressure

Several reviews mentioned aggressive sales tactics and pressure to purchase additional products, leading to negative experiences for some customers.

Inconsistency

There were mixed reviews regarding the professionalism and knowledge of staff, with some customers reporting unhelpful or rude interactions.

Long Wait Times

Multiple customers expressed frustration with long wait times and inefficient service during their visits, impacting their overall experience.

Technical Issues

Several customers reported problems with phone activations and trade-ins, leading to dissatisfaction with the service provided.
  • MC
    Mckade Christensen
    Feb 16, 2026
    5.0
    Sam is seriously the best. For the past week, I’d been trying to get internet set up in my new home, and after calling several companies, I wasn’t getting anywhere. Then I decided to try Verizon as a last shot, and that’s when I met Sam. He was incredibly helpful, got everything set up in one hour, and my internet is working great now. Thank you, Sam!
  • LR
    Leon Roullard
    Feb 11, 2026
    5.0
    Super helpful. Picked a rock out of my charge port and sent me on my way. Thank you!
  • SV
    Sydney VanAusdal
    Jan 17, 2026
    5.0
    Sam was super friendly and helpful. He went the extra mile, literally when he drove to the neighboring city to pick up our new phones.
  • KC
    Kallie Christensen
    Jan 14, 2026
    5.0
    Sam is the BEST!! He sat down with me and helped with my phone issues (for roughly an hour and a half) that 3 other Verizon stores turned me down and refused to help me with! His 13+ years of tech experience had really paid off and I am very pleased with my experience at this Verizon store. He knew exactly what to try and was adaptable when it didn’t work. Sam healed my frustrations and headaches with other Verizon stores and phone calls about my data. He was straight to the point, patient, and observant of others’ needs too. Great guy. Great humble helper. Great employee. Give him employee of the month. The year. A raise. Thank you so much!!
  • JJ
    Jessica
    Jan 8, 2026
    1.0
    I had to go into this store a few times during the process of trading in my old phone for a new one, and the people who helped me each time were so rude. They were constantly trying to sell me on everything, and pressuring me to buy things even after I said no. And one of the guys who helped me was just flat out rude. I always left feeling super deflated, and definitely would have gone to a different store from the very beginning if I could have. I would definitely recommend going to the corporate store down the road, or to the one in Springville to avoid dealing with these employees!!

Frequently Asked Questions About Verizon

What types of wireless devices can I find at the Verizon store in Spanish Fork?

The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, and accessories from brands like Verizon Wireless, Samsung, Apple, and Google.

What are the operating hours of this Verizon Authorized Retailer?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.

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