Verizon

4.4
190 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Salt Lake City, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1842 S 300 W, Salt Lake City, UT
84115, United States

Hours

Reviews

4.4
190 reviews
5 stars
157
4 stars
7
3 stars
2
2 stars
2
1 star
22

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several customers praised the helpfulness and knowledge of staff members like Daran, Caleb, and Jonathan, highlighting their ability to assist with various issues.

Long Wait Times

Multiple reviews mentioned long wait times, with some customers waiting over an hour without being attended to, leading to frustration.

Sales Practices

There were complaints about perceived dishonest sales practices, including unauthorized account changes and pressure to purchase accessories.

Mixed Experiences

While some customers had excellent experiences, others reported terrible service, indicating inconsistency in staff performance.

Store Hours

Customers expressed frustration over the store being closed during posted hours, leading to wasted trips.
  • MC
    Madison Thorpe Cardona
    Nov 15, 2025
    1.0
    They were so extremely unhelpful. I called another Verizon store in the parking lot and received more help in one phone call than I did at this store in person. Unfortunately I do not recommend it at all.
  • DP
    Danny Patino
    Oct 23, 2025
    1.0
    Unfortunately terrible experience. Middle of the day. 1pm on a Thursday. Walked in to swap phones. And i was waiting for an hour just to barely be asked what i came in for. For what it’s worth, this may not specific to this location. This is more of a cell phone retail problem more broadly. If there is a less than competent customer ahead of you expect to be completely inconvenienced by their lack of technical knowledge.
  • MK
    Miko Kemelbek
    Oct 21, 2025
    5.0
    Годмии
  • AA
    Adrian Adair
    Oct 18, 2025
    1.0
    Dishonest swindlers. Told us they weren’t changing our account at all, “just fixing something another store did and lowering our monthly bill $5/line.” In reality they added perks to our account and downgraded our plan without us authorizing those changes, causing us to lose our 3 year price guarantee. Went back to our home store who informed us these guys did these changes to make more commission. We strongly encourage others not to use this store. Verizon customers for 15+ years. This issue has cost me hours at the other store to get our account back to how it originally was and get refunds for their fraudulent add ons.
  • LH
    lou hansen
    Oct 14, 2025
    5.0
    We are traveling and my phone wasn't taking good picture and not keeping a charge so we decided to get a new one. The man who helped us was wonderful. No pressure and answered all questions.

Frequently Asked Questions About Verizon

What products does Verizon at 1842 S 300 W in Salt Lake City offer?

Verizon offers a full range of wireless devices including phones, tablets, wearable technology, accessories, and device protection.

What are the store hours for Verizon at this location?

The store is open Monday to Friday from 11:00 AM to 8:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 6:00 PM.