Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Salt Lake City for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
528 reviews
5 stars
252
4 stars
54
3 stars
29
2 stars
32
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members, particularly highlighting individuals like Branden, Tyler, and Gabe for their exceptional service.
Billing Issues
Several reviews mentioned significant frustrations with billing discrepancies and unexpected charges, leading to dissatisfaction with the overall service.
Wait Times
Customers frequently reported long wait times, often exceeding an hour, which negatively impacted their experience at the store.
Mixed Experiences
While many customers had positive interactions, others reported rude or unhelpful staff, indicating inconsistency in service quality.
Product Knowledge
Some customers appreciated the staff's knowledge and assistance with product-related inquiries, while others felt that staff were primarily focused on sales rather than resolving issues.
- WMW.B Mason4 days ago5.0Best customer service I have ever experienced with network switching. Gordon and Gabe thank you for the fast service! Such a great experience.
- SPSami PriceOct 24, 20255.0Went in the store this evening with my mom for new apple watches Conner was a great help got us taken care of with new watches we are happy with
- HGhunter goochOct 20, 20251.0Got quoted for 160 a month saw a 500$ first bill I will have to coordinate to figure out how there was such a huge disconnect between expectations and what your actual bill will be.
- KHKale HissongOct 6, 20255.0I was just in earlier this evening about an ongoing bill that had been going on for many months now, I had some of the best service tonight and got the issue resolved. I didn't catch the lovely mans name that helped me, but he was very professional, helpful, and kind. I want to thank him for helping me to resolve the issue with my bill. Great service at this location, couldn't be more pleased!
- TPTimothy ParkerOct 1, 20255.0Absolutely thrilled with the service I received at the Sugarhouse Verizon store! Gabe went above and beyond to assist me with my business account and even helped set up my home Wi-Fi. His expertise and friendly demeanor made the entire process seamless. I was genuinely impressed by the positive atmosphere in the store—everyone seemed happy to be there and eager to help. Without a doubt, this is the best store in the West! I highly recommend this location for anyone needing assistance; you won’t be disappointed! Five stars all the way!
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Salt Lake City?
You can find the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for the Verizon Salt Lake City location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon Salt Lake City offer online order options and how can I pick up my order?
Yes, you can shop online, schedule an in-store appointment, and pick up your order in-store, use express lockers, or choose free 2-day shipping or same-day delivery where available.
What types of services does Verizon Salt Lake City provide?
The store offers mobile plans, wireless internet plans, and voice plans for personal and business needs.
Are there language support options available at the Verizon Salt Lake City store?
Yes, the store provides customer support in both English and Spanish.
What payment methods are accepted at the Verizon Salt Lake City store?
They accept checks, debit cards, and mobile NFC payments; cash-only is not required.
Can I schedule an appointment to visit the Verizon store in person?
Yes, you can schedule an in-store appointment through their website or Apple action links.
Which nearby places can I visit for dining options around the Verizon Salt Lake City store?
Nearby dining options include Hogi Yogi, Café Zupas, Franco's Churro House, and Zao Asian Cafe where you can enjoy various cuisines before or after your visit.
Are there beauty and spa services near the Verizon Salt Lake City store?
Yes, US Nail & Spa, Sugarhouse US Nails, SmartStyle, SUPERCUTS, Palm Beach Tan, Elase Medical Spas, US Nails and Pedicure Spa, and Massage Envy are all nearby for beauty and spa services.
What nearby retail and shopping centers can I explore around the Verizon store?
Sugarhouse Shopping Center, The Children's Place, Big 5 Sporting Goods, New Balance Salt Lake, CosmoProf, Michaels, Black Cat Comics, and Deseret Book are all nearby for shopping and entertainment.