Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
1,515 reviews
5 stars
894
4 stars
231
3 stars
114
2 stars
50
1 star
226
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual staff members for their helpfulness while others report poor service and long wait times.
Technical Support
Many customers expressed frustration with technical support, citing issues with repairs, warranty claims, and lack of accountability.
Store Experience
The store environment received positive remarks for cleanliness and organization, but several customers noted disorganization and inefficiency during busy times.
Product Knowledge
While some staff were commended for their product knowledge, others were criticized for providing incorrect information or being unhelpful.
- KWKade Wilmarth4 days ago5.0I came in for one charging issue with my MacBook. Beverly not only helped me fix that issue but she ended up helping me with about 4 other issues as well. So thankful for her!
- JPJ PJan 6, 20261.0Arrived at 8:40pm—Waze showed the store closing at 9pm. The door was unlocked, so I stepped in just to drop off an old iPad for recycling. No credit needed, just wanted to dispose of it properly. Instead of a quick "Hey, we're actually closed, but let me take that for you," I got "we're closed" repeated at me until I left. Felt less like a customer service interaction and more like being turned away by a bouncer. When I asked what time they close tomorrow so I could plan my return trip, the response was again "we're closed"—I had to clarify that I meant tomorrow. They were so focused on getting me out the door that they couldn't process a simple question. I was able to mention that their hours on Waze were wrong, but that was about all I could get in. The whole interaction would have taken 30 seconds if they'd just accepted the iPad. Instead, I now have to make another trip just to do the responsible thing with e-waste. If your posted hours are wrong online, fix them. And if someone walks in with a quick request, a little flexibility and basic attentiveness go a long way.
- JLJesus LuengoJan 3, 20261.0I visited the Apple Store at City Creek in Salt Lake City to purchase a new phone and left the store with zero phone service. The staff deactivated my existing line and attempted to activate a new device, but the process failed due to a carrier issue (AT&T). The manager did step in, but he knew there was no solution available in the store. Despite this, they continued with a process that resulted in my phone being disconnected, fully aware that I would have to call the carrier myself later to fix it. Leaving a customer without any working phone — especially on a weekend — is an unacceptable management decision. There was no temporary solution, no rollback to my original line, and no accountability. I walked out with no service, no phone, and no support. For a company that claims to prioritize customer experience, this level of poor decision-making and lack of responsibility is shocking. This should never happen at an Apple Store.
- BTBen ThomasDec 18, 20251.0BOO, bad technology. The apple iPhone 14 technology failed 100 days after purchasing it! They will not uphold warranty of 365 day hardware failure warranty!
- NMNicole MDec 16, 20255.0Very good customer service, I was helped immediately when I walked in the door and they were able to fix my phone for free, When fashion place said they couldn’t fix it.
Frequently Asked Questions About Apple City Creek Center
What products can I find at the Apple City Creek Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at the Apple City Creek Center.
What services are available at the Apple City Creek Center?
The store offers technical support at the Genius Bar and assistance from Specialists to answer your questions and help you get set up.
What are the regular store hours for the Apple City Creek Center?
The Apple Store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and closed on Sundays.
Is the Apple City Creek Center open on holidays?
The store has special hours during holidays and is closed on certain days like November 27, 2025, and December 25, 2025. Check specific holiday hours in advance.
Does the Apple City Creek Center offer wheelchair accessibility?
Yes, the store has a wheelchair accessible entrance for all customers.
Can I get my Apple products repaired at the Apple City Creek Center?
Yes, the store provides computer and cell phone repair services including support at the Genius Bar.
Does the Apple City Creek Center provide in-store shopping and pickup options?
Yes, customers can shop in-store and also utilize in-store pickup services. Delivery is available as well, but curbside pickup is not offered.
What payment methods are accepted at the Apple City Creek Center?
The store accepts debit card payments and mobile NFC payments such as Apple Pay for your convenience.
Is there free Wi-Fi available at the Apple City Creek Center?
Yes, the Apple Store offers free Wi-Fi to all visitors.
What nearby stores can I visit before or after shopping at the Apple City Creek Center?
You can explore nearby retail and clothing stores such as SEPHORA, White House Black Market, Fabletics, Gap, and lululemon for beauty products, fashion, and sportswear.
Are there any nearby dining options near the Apple City Creek Center?
Yes, places like Roxberry Original Frozen Yogurt & Smoothies and AQUA TERRA Steak & Sushi offer beverage and restaurant options close to the Apple Store for a refreshing break.
How can I use nearby clothing stores to complete my shopping trip around Apple City Creek Center?
After visiting the Apple Store, you might want to check out nearby clothing stores like Banana Republic, J.Crew, and Madewell for a diverse fashion selection, making it easy to combine electronics and apparel shopping.