Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
1,505 reviews
5 stars
891
4 stars
231
3 stars
114
2 stars
50
1 star
219
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some customers praised individual employees for their helpfulness, many reported poor service, long wait times, and unhelpful staff.
Store Organization
Several reviews mentioned disorganization within the store, leading to confusion and extended wait times for assistance.
Product Knowledge
Some employees were noted for their expertise and ability to assist customers effectively, while others were criticized for providing incorrect information.
Positive Experiences
A number of customers shared positive experiences, highlighting friendly staff and enjoyable interactions, particularly with specific employees.
Repair Services
Many customers expressed frustration with the repair process, citing delays, poor communication, and unsatisfactory resolutions.
- YCYeonjong ChaNov 10, 20251.0Customer service was awful - They seemed to help people based on their mood and preferences
- KFKenny FongNov 5, 20251.0BEWARE the spineless and incompetent people that work for Apple, and the useless system they have in place today. Rather than fix and address your issues with any sort of urgency they will shift blame onto others and direct you to other sources to not deal with it. After calling in to support I was told to “go into the store,” where in the store they told me to “call support,” ultimately ending in an indirect “we can’t help you with this” from a nameless senior member If you rely on Apple for business (like myself) be wary that it may be time to move on as technology is catching up and there WILL be other products of similar quality. Was quoted “a couple days” for a repair after a Genius Bar appointment, but it has now taken a week and a half with no end in sight and no update on delivery - I was given no option to wait to send my laptop in until they have the necessary part (a seemingly very simple thing to accommodate). I requested to have it sent back as it’s necessary for my business but received a “you’ll get an email when it’s ready” and that’s the end of it I have been a devoted Apple product user for over 20 years but this experience has been extremely frustrating and I will be moving on from all products not necessary for my business (watch, AirPods, tablet, iPhone). This has showcased an extreme lack of accountability and lack of care for the consumer that has crept into the company as it has gotten bigger.
- SLShayla LotusNov 4, 20253.0Went in to see what can be done about my Ipad. I walked up to someone for help and she did help me but was ultimately left alone after she plugged my tablet into a computer.
- DLDavid LewisNov 4, 20251.0Tech Lincoln at genius bar at Apple store in not very tech savvy and doesn't understand customer service! I will give credit to the manager at City creek mall- Michael for taking the time to listen and help coach Michael on customer service skills! He is a good floor manager!
- LJLevi JohnsonOct 25, 20255.0Shoutout to Mindy for being the most helpful and personable salesperson I’ve ever worked with! This location is overall my favorite Apple Store because the team is always top notch. It’s always a great experience shopping here.
Frequently Asked Questions About Apple City Creek Center
What products can I find at the Apple City Creek Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and other Apple products at the Apple City Creek Center.
What services are available at the Apple City Creek Center?
The store offers technical support at the Genius Bar and assistance from Specialists to answer your questions and help you get set up.
What are the regular store hours for the Apple City Creek Center?
The Apple Store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and closed on Sundays.
Is the Apple City Creek Center open on holidays?
The store has special hours during holidays and is closed on certain days like November 27, 2025, and December 25, 2025. Check specific holiday hours in advance.
Does the Apple City Creek Center offer wheelchair accessibility?
Yes, the store has a wheelchair accessible entrance for all customers.
Can I get my Apple products repaired at the Apple City Creek Center?
Yes, the store provides computer and cell phone repair services including support at the Genius Bar.
Does the Apple City Creek Center provide in-store shopping and pickup options?
Yes, customers can shop in-store and also utilize in-store pickup services. Delivery is available as well, but curbside pickup is not offered.
What payment methods are accepted at the Apple City Creek Center?
The store accepts debit card payments and mobile NFC payments such as Apple Pay for your convenience.
Is there free Wi-Fi available at the Apple City Creek Center?
Yes, the Apple Store offers free Wi-Fi to all visitors.
What nearby stores can I visit before or after shopping at the Apple City Creek Center?
You can explore nearby retail and clothing stores such as SEPHORA, White House Black Market, Fabletics, Gap, and lululemon for beauty products, fashion, and sportswear.
Are there any nearby dining options near the Apple City Creek Center?
Yes, places like Roxberry Original Frozen Yogurt & Smoothies and AQUA TERRA Steak & Sushi offer beverage and restaurant options close to the Apple Store for a refreshing break.
How can I use nearby clothing stores to complete my shopping trip around Apple City Creek Center?
After visiting the Apple Store, you might want to check out nearby clothing stores like Banana Republic, J.Crew, and Madewell for a diverse fashion selection, making it easy to combine electronics and apparel shopping.