Verizon

Reviews

• AH

  Aubrey Hanson

  2 days ago
  1.0
  I don't ever give bad reviews, however this really put a bad taste in my mouth. We went in on Black Friday to upgrade our phones, we had Eddie. He kept asking us if we wanted upgrades with our new phones and we kept saying no no no, we ended up not liking the phone and returned them the next day. We paid $200 and they said there would be a $50 restocking fee for both phones. Well we only got refunded $30. I had to call customer service and get the $70 refunded later. Then we got our January bill and it was four times what we normally owe. I called customer service wondering why it was so high since we returned our phones the day after, and he had told me that there were all these upgrades added and that we still needed to pay the restocking fee. I told him that we told Eddie no we wanted no upgrades and we had already paid the restocking fee as a matter of fact we didn't even get the whole refund and I had to call before to get the money back. This store really messed things up! It took me another hour and a half on the phone with customer service to decline all the upgrades that Eddie had added on our line, and to get our bill back down to what it was before. Don't go to this store! I've learned my lesson now don't do it!
• MP

  Mary Jane Paige

  Dec 30, 2025
  5.0
  Everyone was busy but the manager, Jace, took time to help me. His service was great and I appreciate it. Best service I've had at Verizon for years.
• RC

  RyLee Curtis

  Dec 27, 2025
  5.0
  Ricky and Christopher were awesome to help us last minute with our cellular needs. They stayed late to port over our old phone to new, and helped set up new devices. Appreciate their fun personalities and pleasant attitudes.
• AF

  amber Fowler

  Dec 24, 2025
  5.0
  This guy name Eddie is soo cool he hooked us up with everything we needed if u ever come here ask for Eddie he is cool 😎 love it the guy is soo cool
• BT

  Briana Tarula

  Dec 3, 2025
  5.0
  My experience with Verizon was amazing thanks to Eddy. He was incredibly patient, knowledgeable, and honest throughout the entire process. He took the time to explain every plan, every option, and made sure I understood exactly what I was getting-no pressure, no confusion, just real help. Eddy went above and beyond to make sure I left with the best deal for my needs. You can tell he genuinely cares about his customers and takes pride in his work. I've never had a smoother or more stress-free experience at a phone store. If you're going to Verizon, ask for Eddy. He's truly the best, and I can't recommend him enough. Everyone one else was so unprofessional and rude and treated their employees badly in front of customers and was very hard to watch. we didn’t even have eddy as our helper but i was upset we didn’t get him but after watching the way he worked we wished we had him help us. just because we were females they treated us like we didn’t know anything. eddy deserves a raise

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