Visit our store at Riverdale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Mixed reviews on customer service; some employees received praise for their helpfulness while others were criticized for being rude and unhelpful.
Sales Practices
Concerns about aggressive sales tactics and misleading information regarding plans and promotions.
Staff Knowledge
Inconsistency in staff knowledge and training, leading to confusion and unresolved issues for customers.
Store Experience
Some customers reported long wait times and poor service during busy periods, while others noted quick and efficient assistance.
JW
Judi w947
Feb 24, 2026
5.0
In store met Mack I was very frustrated. I didn't grow up with cell phones. She was calm and cool and so eager to help me understand ??? the ease and why you don't wanna change from an iPhone to a droid(different languages). I would recommend this Verizon store. Everybody was happy and eager, and mack was great.
KK
Kathy Kirby
Feb 23, 2026
5.0
I do not have a cell phone through Verizon however, when I went into their location with my special needs brother, Lara (the employee who helped me) was so super patient and kind. Thank you, Lara.
JJ
Jasmine
Feb 16, 2026
1.0
Just a follow up that they took over $700 for me and started overcharging me breaching my contract and did it six months later without notice. When I went in, they wouldn’t even talk to customer service for me. They made me sit in the store and talk to them myself because they refused to help. When I left a bad review they said fill out this document and we’ll be happy to look at you just to look good. They never did anything so unless you want to get scammed out of hundreds to thousands of dollars I would suggest going somewhere else mobile is very affordable and had better service.
SL
Sean Lords
Jan 25, 2026
1.0
Worked with Mack. My T-Mobile bill was too high for one person and she sold me on the newest iPhone and Apple Watch that I didn’t even need with the promise of my bill being about $60 less than T-Mobile. This has since turned into a nightmare. My bill ended up being exactly what it was with T-Mobile. The store refused to help and made me call 611. Long story short, I’m currently being charged $500 because no one in the company knows what they are doing. Avoid Mack and maybe avoid this store as a whole.
GS
Greg Shepherd
Jan 6, 2026
1.0
Been a Verizon customer my entire life for the phone service not the customer service. Every time I come in and meet with a member of the sales staff, I am told a different story to benefit them individually with commission. Every single individual contradict each other, and when you call them out on it, they all scramble. I have been paying for lines for more than five years that I have repeatedly canceled. Today the rep told me I needed a death certificate to cancel a line for a gizmo watch that we haven’t had for five years.
The Verizon store in Riverdale is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
What products and brands are available at the Verizon store in Riverdale?
The store offers the latest 5G smartphones and products from Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for in-store pickup at Verizon Riverdale?
Yes, you can schedule an in-store appointment or place online orders, which can be picked up in-store with options like free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon store in Riverdale accept different payment methods?
Yes, the store accepts payments via checks, debit cards, and mobile NFC payments and does not require cash only.
What kind of mobile plans and services does Verizon Riverdale offer?
They provide mobile plans, wireless internet plans, and voice plans suited for personal and business needs.
Is there free Wi-Fi available at the Verizon store in Riverdale?
Yes, the Verizon store offers free Wi-Fi for customers.
How can nearby services like FixIT Mobile help Verizon customers?
FixIT Mobile, located nearby, offers mobile phone repair and IT services, which can help Verizon customers with device repairs or technical support not handled in-store.
What nearby dining options are available for customers visiting Verizon Riverdale?
Customers can enjoy meals at nearby restaurants such as IHOP for breakfast, Pardon My Cheesesteak for sandwiches, McDonald's for fast food, or Chili's Grill & Bar for American cuisine and drinks.
How could nearby automotive services benefit Verizon customers in Riverdale?
Nearby businesses like Jiffy Lube, Ken Garff Honda Riverdale, and Ken Garff Body & Glass Ogden provide automotive repair and maintenance, useful for customers managing both mobile connectivity and car needs.
What facilities around Verizon Riverdale offer convenience for errands before or after shopping?
Customers can use services like Western Union for money transfers, Check City for financial services, and Good Earth Markets for organic groceries, making their visit to Verizon more efficient.
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