VCA Timpanogos Animal Hospital

Reviews

• BA

  Braelyn Akana Alisa

  3 days ago
  5.0
  I absolutely LOVE this place. My dog, Moose, and I have been seeing the Vets + Staff here for the last year. They were all so helpful, kind, and organized. Last month, Moose, my husband, and I moved home to Hawaiʻi. To bring a dog with you to Hawaiʻi takes A LOT of work. This process takes minimum 6 months. The Vets + Staff at VCA were so helpful and made sure that my pup was ready to travel and be in Hawaiʻi with no quarantine restrictions. Again, my family and I love this VCA location and I recommend any pet parent to check them out!
• CC

  Claudia

  Apr 23, 2026
  3.0
  It’s a little annoying and awkward when the vet technicians try to upsell you on services without having the doctor even diagnose your pet. I brought my dog in a week ago and the tech we got was a bit rude and walked away frustrated when we told her we didn’t want a blood panel repeatedly and wanted the doctor to see him first. The doctor gave us an entirely different treatment plan than what she tried to suggest. It makes me feel like these techs get commission for adding on extra services. I don’t feel a vet should feel like an Ulta or a Kohl’s.
• DS

  Danielle Saunders

  Apr 18, 2026
  3.0
  We have visited VCA Timpanogos 3 times over the past few months. 2 appointments were for routine puppy checkups, and 1 was for a potential emergency. While at the emergency appointment, we sat in one of the exam rooms and could hear multiple vet techs in the back room loudly gossiping and joking about the scary problem our puppy was dealing with. This was very insensitive and unprofessional, and I was disappointed that they would joke about such a serious issue. During another previous checkup, we waited for over 40 minutes for the vet to see us, though we scheduled this appointment weeks in advance. Dr. Haslam is a great vet, but I’m very disappointed with the professionalism of some of the other staff here and expect better. Edit: VCA called a few weeks after I left this review, apologized, and promised to do a training with their staff to help them handle sensitive issues more professionally. I appreciate the gesture.
• NJ

  Nicola Jackson

  Apr 14, 2026
  2.0
  We used to love and trust VCA but after today we will not be returning. The provider was late to the appointment and did apologize, I can deal with that. Then they did the exam and administered 2 shots that he was due for and then told me about the treatment plan for our dog’s ear infection. They told me it was going to be about 150 more for that medication so I start looking up cheaper 3rd party fulfillment options for the Rx because I’m not made of money which it seems they tend to believe all of their customers are. Then the assistant came back and had forgotten to do the 3rd vaccine so they did that finally after going in and out a bunch of times, but what if they hadn’t remembered and I paid for it not knowing any better because Im not the professional? Then upon checkout I ask if they can approve prescription over the phone and they said yes so I went ahead and did that through chewy. Overall a not great experience in-office. A few hours pass and I’m told by chewy they need the paper Rx mailed in so I called VCA and asked if that was the only option since they said earlier they could do it via phone and now they don’t know and say I have to ask chewy. At this point I’m getting frustrated with the runaround of the staff having a different answer now to a seemingly simple question, plus the ridiculous price they overcharge for prescriptions and vaccines etc that are way more affordable elsewhere. How does chewy know more about vca's third party Rx fulfillment policy than the actual VCA employees? And why is that my job to figure it out? Apparently if you have the Rx filled via 3rd party per VCA policy, it has to be mailed in and they no longer approve it over the phone or in any faster fashion than snail-mail. Mind you it was something they wanted to charge me 150+for that chewy provides for a fraction of the price for the exact same item. I’ve spent well into the thousands at various VCA locations with everywhere we’ve lived but now I am done being a loyal customer, I’m tired of being taken advantage of financially and not being helped properly.
• HH

  Hootie Hennessey

  Mar 25, 2026
  1.0
  Horrible experience putting Sasha down. Vet tech sedated her, left the room, said she’d be back in 8-10 minutes, but that we could take as much as possible to say bye. If we needed anything then “ring the doorbell”. Within a minute, while I’m holding my dog, she starts convulsing, wheezing, her heart is POUNDING. We ring the doorbell, nothing. Ring again, nothing. Again, nothing. Eventually I tell my dad to go outside and grab somebody. No urgency. I spent the last 6 minutes holding my dog as she’s grasping for air, eyes rolling back, convulsing. The vet eventually comes to the room, apologizes, says “ok I’ll grab the medication we’ll have to do this now”. Unbelievable. $330 for an absolutely devastating job on their part. I have run this experience by two friends who work for vets (one runs a clinic in salt lake), both said it was handled poorly and NOT at all how it should go. Very, VERY frustrated. Go somewhere else. You are providing a service. PROVIDE that service. “Oh, sorry, the doorbell wasn’t working.” Did we need to pay more for a working doorbell?