Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Payson, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
218 reviews
5 stars
183
4 stars
8
3 stars
7
2 stars2
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Nicolli, AJ, and Harley.
Inconsistency
Several reviews highlighted inconsistent service experiences, with some customers receiving excellent help while others faced rude or unhelpful interactions.
Sales Practices
There were complaints about misleading sales practices, including unexpected charges and issues with billing transparency.
Staffing Issues
Some customers noted that the store appeared understaffed, leading to longer wait times and less personalized service.
Management Concerns
Reviews indicated dissatisfaction with management practices, with some customers feeling misled by management regarding pricing and service.
- BMBrittany Mormann2 days ago5.0We have the best experience at the Payson, Utah and Spanish Fork, Utah Verizon stores. Nicolia was beyond AWESOME!! She went above and beyond to make sure all our concerns were heard and handled. She was the best multitasker I have ever seen! Great experience! We will definitely be loyal Verizon customers there. 😊
- DTDavid L Tervort6 days ago5.0Nicolli Bascom was a big help.
- ABAriana BlanchardSep 28, 20255.0Nicolli is incredible! She went above and beyond to not only make my parents and my experience smooth, but memorable. She doesn’t just work to work, she works because she loves what she’s doing. We went in and it took more time than expected, but she happily helped us long after the store was supposed to close. She deserves a raise 😉
- DSDick SteeleAug 29, 20255.0Bro was cool as a box fan in winter, very helpful and totally understanding of what we needed. Go and see these kids they might even sell you things you don't need.
- AJAlvin JensonAug 28, 20255.0I'm giving a 5 star review because AJ was a fantastic rep. He is very good at his job. The whole experience of getting a new phone and having all my questions answered was great. Great customer service. Thank you!
Frequently Asked Questions About Verizon
What products does the Victra Verizon Authorized Retailer in Payson offer?
They offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands can I find at the Victra Verizon Authorized Retailer in Payson?
You can find brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate, Otterbox, and JLab.
What are the store hours for the Victra Verizon Authorized Retailer in Payson?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
Does Victra in Payson offer in-store pickup for online orders?
Yes, Victra offers in-store pickup for customers.
What payment options are accepted at the Victra Verizon Authorized Retailer in Payson?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What languages are supported by the staff at Victra in Payson?
The staff can assist customers in English and Spanish.
How can I contact the Victra Verizon Authorized Retailer in Payson?
You can call them at +1 801-465-8824 or email Info@victra.com.
Are there any nearby entertainment options close to Victra in Payson?
Yes, Riot Arcade & Games is nearby, offering a fun arcade experience to enjoy before or after your visit.
Which nearby food spots can I visit when I go to Victra in Payson?
You can stop by flavorful nearby spots like Mo’ Bettahs Hawaiian Style Food, Costa Vida - Payson, Taco Bell, Papa John's Pizza, and Crumbl - Payson for a variety of dining options.
Are there other mobile phone stores near Victra in Payson?
Yes, nearby mobile phone stores include Verizon, AT&T Store, T-Mobile, and GoWireless Verizon Premium Retailer, offering a range of telecommunications services.