Verizon

4.3
456 reviews
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Business Details

575 E University Pkwy, Orem, UT
84097, United States
(385) 219-3086
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Orem, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
575 E University Pkwy, Orem, UT
84097, United States

Hours

Reviews

4.3
454 reviews
5 stars
356
4 stars
15
3 stars
8
2 stars
3
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rude and unhelpful interactions.

Sales Practices

Concerns about misleading sales tactics and unexpected charges, leading to customer frustration.

Store Operations

Issues with store hours and location accuracy, causing inconvenience for customers.

Employee Performance

Some employees received high praise for their knowledge and assistance, while others were criticized for poor service.

Overall Experience

Customers expressed a range of experiences, from excellent service to significant dissatisfaction, impacting their loyalty to the brand.
  • MR
    MATTHEW C ROBERTS
    Nov 9, 2025
    5.0
    Went in to the store to trade my phone in and get a new phone. The employee that helped me was wonderful and knowledgeable about what I needed. Love my new phone
  • BO
    Brady Osborne
    Nov 3, 2025
    1.0
    BEWARE: I was trying to save money by moving from a post-paid account to a pre-paid account. Verizon broke my number and I was without service for 20 days. I eventually moved to another carrier after spending 30+ hours over the phone. Now I have a collections agency saying I still owe the company $169.75!! I've been with the company for 10 years and have not had any problems until now. It's obvious now they care more about money than taking care of their customers. This is horrible, go anywhere else for cellular services!
  • SH
    Sam Hales
    Aug 13, 2025
    4.0
    The guy was really helpful and cool, but for the love of God update your location on Google maps?!
  • EH
    Elizabeth Howells
    Jun 23, 2025
    1.0
    Not open on Sundays despite indicating they are! I fact, the entire mall is closed on Sundays. We drove over an hour to get our phone issues resolved and pulled up to find the store locked! Not pleased!
  • RL
    Ruth Lake
    Jun 14, 2025
    4.0
    The workers were very helpful and nice and polite. They just didnt lnow how to return my phone so I had to go to a corporate store and they couldnt help me so back again to Victra.
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Frequently Asked Questions About Verizon

What products can I find at Verizon in Orem, UT?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Orem?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM and closed on Sundays.