Verizon

4.3
460 reviews
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Business Details

575 E University Pkwy, Orem, UT
84097, United States
(385) 219-3086
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Orem, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
575 E University Pkwy, Orem, UT
84097, United States

Hours

Reviews

4.3
458 reviews
5 stars
359
4 stars
16
3 stars
8
2 stars
3
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees like Jason, Martin, and Mya for their exceptional service.

Sales Experience

Several reviews highlighted positive experiences during phone upgrades and purchases, noting staff's knowledge and ability to explain options clearly.

Negative Experiences

A significant number of reviews reported issues with misleading information, billing problems, and poor customer service from certain employees, leading to frustration among customers.

Store Operations

Customers expressed dissatisfaction with store hours and location accuracy, with some mentioning that the store was closed when expected to be open.
  • GH
    Gaylin Hodges
    Jan 5, 2026
    4.0
    Great salesman…. Slow internet in the store.
  • AG
    Addie Grange
    Dec 28, 2025
    5.0
    Had such a good experience here with Josh. He was so helpful, I highly recommend his service. He went out of his way to do everything he could to help me and fix all my problems with my phone.
  • DH
    Drew Harward
    Dec 19, 2025
    5.0
    Juan was super helpful and very good at his job!
  • MR
    MATTHEW C ROBERTS
    Nov 9, 2025
    5.0
    Went in to the store to trade my phone in and get a new phone. The employee that helped me was wonderful and knowledgeable about what I needed. Love my new phone
  • BO
    Brady Osborne
    Nov 3, 2025
    1.0
    BEWARE: I was trying to save money by moving from a post-paid account to a pre-paid account. Verizon broke my number and I was without service for 20 days. I eventually moved to another carrier after spending 30+ hours over the phone. Now I have a collections agency saying I still owe the company $169.75!! I've been with the company for 10 years and have not had any problems until now. It's obvious now they care more about money than taking care of their customers. This is horrible, go anywhere else for cellular services!
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Frequently Asked Questions About Verizon

What products can I find at Verizon in Orem, UT?

You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Orem?

The store is open Monday to Saturday from 10:00 AM to 9:00 PM and closed on Sundays.