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Brand Certified

Verizon

3.3
(519 reviews)

Business Details

250 E University Pkwy, Orem, UT
84058, United States
(801) 528-7624

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service ProviderCellular Sales
Cellular Sales is Orem’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. We offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission is to keep Orem connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Location

Verizon
250 E University Pkwy, Orem, UT
84058, United States

Hours

Reviews

3.3
519 reviews
5 stars
226
4 stars
57
3 stars
47
2 stars
38
1 star
151

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with many praising specific employees for their helpfulness, while others report rude and unprofessional behavior from staff.

Staff Knowledge

Several customers highlighted the expertise of certain employees, but there were also complaints about staff being unhelpful and lacking knowledge.

Store Experience

Customers experienced long wait times and poor service, leading to frustration and dissatisfaction with the overall store experience.

Management Issues

There are reports of poor management and lack of accountability, with some customers feeling dismissed or ignored by management.
  • ME
    Mitchell Eaquinto
    2 days ago
    5.0
    Ricki was so helpful and knowledgeable. This store is amazing and always helps me with whatever I need! Thank you.
  • KB
    Karim Bakri
    Feb 22, 2026
    1.0
    Nouar is very rude and unprofessional employee. Will move to another operator after 7 years in Verizon thanks to him
  • TA
    Todd Andengaard
    Feb 21, 2026
    5.0
    We had great service at this store tonight! W were having issues with a new phone setup and we were taken care of and out of there in a reasonable amount of time. Thanks guys!
  • KG
    Keven Guerrero
    Feb 20, 2026
    5.0
    David Spencer helped me out with my broken iPhone and helped me pick out the new Google pixel ! Was a super simple process and helped me understand the whole way through. 100% recommend !
  • CN
    connor Neus
    Feb 14, 2026
    5.0
    Early in September 2025, I had a terrible experience having a transfer of service, the guy (forgot his name) said he couldn’t do anything and that Verizon's customer service line didn’t know what their talking about. Fast forward to today helping my sister, there has been a switch in management at this location and the experience has been SUPER pleasant! Everyone was super nice and helpful! Isaiah is EXTREMELY helpful! Kudos to him!

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