Best Buy

Reviews

• MB

  Matt Bradford

  1 day ago
  1.0
  Best Buy allowed two AT&T employees to scam us in their building: we were Verizon subscribers for more than a decade, and these two guys showed us numbers for an AT&T deal that was supposed to be cheaper than our military Verizon subscription AND get us new phones. A promotion to get people to switch providers. 4 months later, the Verizon phone buy out STILL hasn't happened and AT&T owes us over $1200. So much wasted time, so frustrating, so unprofessional. Best Buy - throw these people out!!!
• JM

  Jesse Malan

  2 days ago
  1.0
  Has to be the worst experience I’ve had at any Best Buy. Bought a computer and was told I had options which it did not have. Called and asked about returning was told they had a different one in stock that we went to pick up however it was not in stock. Had to order to ship to my home which they shipped to the wrong address still have not received product and cannot get a hold of anyone at the location due to automated system. After being a total Care member for over 15 years the service has become terrible. My recommendation take your business elsewhere.
• JF

  Jared Ford

  3 days ago
  1.0
  This review is not reflective of THIS best buy location. But a review for Best Buy as a company. I tried to contact the store directly via phone call but was routed by the AI assistant to the general support desk. It is now physically impossible to call the store directly, to speak to a person, manager, or employee.
• BR

  Bob Rodeffer

  5 days ago
  1.0
  Wow, went to lay out serious cash far a printer ($600) and after standing by product for 15 minutes, yes I was timing, and watching numerous blue shirt employees walk by and make eye contact with me, not single one stopped to help. Come on guys, customer is always first, not your little social groups talking to each other. Off to Logan to see if they are any better......
• JH

  Juanita Hasenberg

  Feb 18, 2026
  1.0
  This store is trash, absolutely no remorse nor taking responsibility for them not being able to do what any store should be able to do. First purchase came to pick up my order unfortunately they had issues with my order and returned it and then told me that I had to repurchase it after they returned it and told me I had to wait 3 to 5 business days to get my money back so couldn't do what I wanted to do with just picking up my order so I reordered two days later and then once I went to go pick up my order they said that the order is not ready and unfortunately there's nothing they can do but I can again cancel my purchase and pay for it right then and there because the store was closing mind you I was in the store for 45 minutes. The first day there was no apology for canceling my order or any of that information just unfortunately there's nothing we can do over and over again then the next time when they couldn't get my order after 45 minutes they again said unfortunately there's nothing they can do over and over again except cancel my order and repurchase it right then and there I'm sorry but I can't just return $1,000 and pay out of pocket another $1,000 waiting for it to come back into my account 3 to 5 days later this store is BS. Why not take responsibility for the crap trash that you guys are apologize and make it right. Not to mention as well both days I worked with different people so it means that they're culture is not just per one person it's across the board. When I was leaving the second day to get the store manager's phone number The Lost prevention lady is looking around like I don't know grab me a card and hand it to me no phone number just an address ma'am I asked for a phone number.

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