Mixed experiences with customer service; some found staff helpful and friendly, while others reported long wait times and unhelpful associates.
Product Availability
Customers appreciated the large selection of products, but many noted issues with stock availability and pricing compared to online options.
Repair Services
Repair services received negative feedback, with customers expressing dissatisfaction with Geek Squad's reliability and repair quality.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided excellent service and assistance.
Delivery Issues
Multiple reviews mentioned problems with delivery services, including missed appointments and poor communication.
SS
Scott Snyder
2 days ago
1.0
What company makes it this impossible to find a product? Your entire objective is to sell so why is it so hard for you to understand that people need to be able to talk to someone inside of your physical location? Terrible customer service, instantly gets attitude from your “contact center agent” for trying to find out before I show up if you have the damn item or not. Yall need to change that. Customers should be your top priority for in store associates and the manager should ALWAYS be available via phone.
TB
Ty Barker
Nov 5, 2025
5.0
Amazing customer service in the auto section. The employees are very informative and go out of their way to really help you understand.
RJ
River Jensen
Nov 5, 2025
1.0
Just go somewhere else. I was made to wait an hour to ask a yes/no question at Geek Squad.
SO
Savannah Olsen
Oct 28, 2025
2.0
Got what I needed but not one person asked if they could help me.. they were all too busy playing on their phones or trying not to make eye contact
DG
d guke
Oct 26, 2025
5.0
The associates were very helpful and provided great suggestions taking time to help me locate the product I had on my list. Thank you!