Geek Squad

Reviews

• SG

  Suzanne Gardner

  Dec 7, 2023
  5.0
  Very positive experience. The specialist I worked with was confident, highly skilled, and corrected the problem quickly. He also maintained an encouraging demeanor the whole time. I highly recommend the Geek Squad for helping with computer problems.
• ML

  Mary Ann Linthorst

  Nov 22, 2022
  1.0
  When you need service because your computer is your livelihood you can no longer just go to the Geek Squad and get the great service that you could a few years ago. It has all changed and is no longer helpful.
• TT

  Tyler

  Dec 8, 2021
  1.0
  Was given an 8 hour window for delivery and installation of a new TV, 30 minutes before the end delivery time i called for an update only to find out the order was canceled. I was told 3 different times it was still out for delivery and when asked if there was an estimated closer delivery time i was told “umm it looks like it was canceled but i cant see why”…. Then was placed on hold and eventually hung up on. No communication between Best Buy and their customers!
• TV

  Travis Valentine

  Oct 27, 2021
  5.0
  Absolutely delicious
• LT

  Lanea Tonnesen

  Jul 21, 2015
  1.0
  Actually the Geek Squad protection I loved it! Every time I take my computer in they get it up and running superbly. My computers are always back within 1-2 days. I have also use the mobile Geek Squad. They came out to my home and had me up and running within 10 minutes. The technician was wonderful he even stayed I would say in additional half hour to fix other things that Comcast had incorrectly installed. So that's not my concern at all I have had wonderful service with the actual Geek Squad technicians. My problem is with phone support. I believe they must be in another country for I always receive someone who does not speak 100% English. When it came time to renew my membership this year (July) I renewed my membership online for $99.99 plus taxes. My initial Geek Squad membership purchase price was $99.99. There is not 1 thing different between your initial membership and a renewal membership. They have the exact same coverage, the exact same number of items covered and the exact same price if someone is dispatched to your residence. This is my ignorance but the steps I have to take to resolve the issue made absolutely no sense. After 2 calls to Geek Squad, Geek Squad transferring me to Best Buy and Best Buy transferring me back to Geek Squad I have the exact issue. In March of this yea,r 2015, I purchased an AARP Membership. Due to much more important issues at the time (my parents estate ) I did not read the 50+ pages of I'm formation mailed to me nor did I download the AARP Member Benefits Guide. After the legal fiasco of dealing with someone dying and the prinnah's who show, ready to rip you to shreds, I was able to look over some of my AARP guide. If you have AARP you qualify for 25% off a Geek Squad membership. I had just renewed my membership (DARN) So I called and after the 40 minute runaround with 5 different associates this is what I will have to do. 1 cancel my membership and my card will be credited the $99.99 plus tax. 2 go into the store and buy a membership and then I can receive the 25% off. Ok I have to have my computers tuned up anyway. My continued question was: why can't you just credit the 25%? The Geek Squad telephone operators insisted over and over that to purchase a membership the cost is $149.99. This is the second renewal after my initial purchase. I have never paid more than $99.99. After each of them looking this up yes, I have only paid $99.99. The reason being I used my AARP Card for the discount. (I did not become an AARP MEMBER until March 2015) So if I want the 25% off they will credit my card the entire $99.99 then I can just use my card right then and get the discount. Could someone please tell me why I just cannot get the 25% put back onto my card. I know I am making a big deal of this. But 40 minutes on the phone with 5 different associates that cannot give me a reason why the transaction has to be done this way is very irritating. I could understand if they said it went into a different account, you receive different benefits something like that. But to be told over and over I used my AARP card to buy them from membership 3 years ago when I didn't become a member until this year then pointing that out and being told my initial membership was $149.99 they never got up and no it was 99.99 and frustration of speaking to somebody overseas they cannot give me an answer. I hope I have better luck at the store. I do recommend Geek Squad, I do not however recommend you call their 1-800 number.

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