Multiple reviews highlighted poor customer service experiences, particularly with Geek Squad employees being rude or unhelpful.
Product Availability
Customers expressed frustration over the lack of stock for popular items and issues with online orders not being fulfilled as promised.
Mixed Staff Experiences
While some customers praised specific employees for their helpfulness and knowledge, others reported feeling ignored or followed suspiciously by staff.
Pricing Concerns
Several reviews noted that prices were higher than competitors, leading customers to seek alternatives for better deals.
Installation and Repair Problems
Customers reported dissatisfaction with installation services and repairs, citing poor workmanship and unresolved issues.
PC
Paul Carter
4 days ago
5.0
Great nice employee's
SA
stephanie albiston
5 days ago
1.0
I do not know who y'all get to install the equipment one buys here. But I will never, ever pay to have best Buy install my equipment again.
BP
Bruno Pimentel
Dec 28, 2025
5.0
Great store
PH
parker heimberger
Dec 26, 2025
1.0
Some of the employees are nice. When I went in to have my truck wired for subs and new speakers put in when I got my truck back the fuze box panel was cracked the stereo itself wasn't straight it was a little bit off center and the wiring job in general wasn't that good left some carpet tire back. And when I went in to ask them to replace it the guy said the person that worked on my truck no longer worked there and they denied replacing the parts they broke even through nothing was put down on my pre inspection paperwork.