Mixed reviews on customer service; some employees are helpful and friendly, while others are reported as rude and unhelpful.
Product Availability
Customers noted that the store often has what they need, but there are complaints about stock issues and high prices.
Installation Issues
Several customers reported poor installation services, leading to dissatisfaction with the quality of work.
Store Experience
The store is generally clean and organized, but some customers felt watched or followed too closely by staff.
Geek Squad Performance
The Geek Squad received praise for their technical support, but there were also complaints about communication and service delays.
AL
Avery Lund
Feb 17, 2026
5.0
I'm writing this review over six months after I bought my laptop, and I'm still thinking about how great the service was. I went in not knowing anything about laptops and gave them my budget, graphics card, and what I want the laptop to do and they showed me a couple of options. After some time, the employee came back around and asked, "can I show you a better and even cheaper option I found?" He took me to this little blue laptop and it was love at first sight. I wish I could remember the employees name who united my laptop and I, I would like to thank him. My lap top does it all, homework, movie watching, Minecraft, The Sims, Adobe, she can even flip around and turn into a tablet. She's compact so I can take her everywhere and is a pretty blue color. The employees were so kind and I didn't feel taken advantage of even when they easily could have with my naivety on the topic. I will be buying future electronics from them.
SP
Sarah Pehrson
Feb 17, 2026
5.0
Every employee is eager to help and are knowledgeable. Nothing but good experiences here. The selection is great
SB
shay bedke
Jan 29, 2026
3.0
They always have what i need but the customer service has gotten terrible. In order for someone to help the customer has to track down an employee. Employees seem like they dont want to help once asked for help with products.
JJ
Jeremy Jones
Jan 17, 2026
4.0
Staff would help, but seemingly only upon request. If you like to not be bothered, this is good一nobody simply offered help as I was browsing.
SA
stephanie albiston
Jan 7, 2026
1.0
I do not know who y'all get to install the equipment one buys here. But I will never, ever pay to have best Buy install my equipment again.