Cricket Wireless Authorized Retailer

Reviews

• NN

  N n

  Sep 25, 2025
  1.0
  If I could give 0 stars, I would. Service is unreliable, customer support is unhelpful, and the experience overall has been frustrating. Would not recommen
• M6

  Moonlighter 68

  Jul 15, 2025
  2.0
  The woman I spoke to when I came in (maybe the manager?) didn’t seem interested in helping me at all. When I asked a few questions and pointed out differences from what I saw on the website, she changed her answers, which felt a bit off. Honestly, it seemed like she just wanted me to leave — which was funny, because I wasn’t trying to stay long either. I just wanted quick, helpful service.
• MS

  Mina Shehata

  Jun 27, 2024
  5.0
  I’d love to take a moment to thank Layton branch team especially Revan, she is brilliant, she assisted me to select the best phone for me and also she transferred all my data from the old to the new phone. Her patience and professionalism are appreciated. Thanks to the management for hiring the best people out there 🙏
• DC

  David Czerepinski

  May 26, 2020
  1.0
  I was getting no service on my iphone 7 so I replaced the sim card like they suggested, didn't work for more than 15 minutes. I asked for a phone they offered, was told it was out of stock. They then sold me another. I then tried in the parking lot for 5 minutes. It did not work as advertised and could not use the features it offered. I walked back in and asked for a refund they said said ok but we keep 25 dollars. I said why can't I have the full refund I only had it a few minutes? They said sorry that's policy. I have been patient long enough. Cricket has not provided me with cell service that I have paid for since april. what cell reception I do receive is poor and limited to a few minutes at a time. I have been a customer since 2010. I work as a nurse and functional communication is essential to my job there are times when I am needed and when I don't get my messages for several days becauses of carrier issues I cannot give care where I am needed. I care for those some of the most vulnerable populations in utah as well as my niece who is on hospice. Since they could not offer me a good phone they offered me a bad one and then wouldn't return a bad product nor can they provide me with any current cell service, or any successful resolutions. I WILL NEVER BE BACK. As soon as I have time to meet with the others 3 members on my plan I will take them with me and do business with another company. I will also never recommend you to anyone. Even when I did receive cell service it was poor always quality sound and always cutting out during phone calls.
• RR

  Ryan

  Jul 8, 2019
  1.0
  Because you advertise that your open Sundays. In fact that just makes me not want to go ever!

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