Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Heber City, UT. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
149 reviews
5 stars
123
4 stars
10
3 stars
4
2 stars0
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Austin, Mike, and Trevor.
Communication Issues
Several reviews highlighted problems with communication between corporate and franchise stores, leading to customer frustration and dissatisfaction.
Mixed Experiences
While many customers had positive experiences, some reported poor service, particularly regarding refunds and handling of issues after purchases.
Store Environment
Customers noted that the store was clean and well-organized, contributing to a pleasant shopping experience.
Product Knowledge
Staff were frequently commended for their expertise and ability to explain products and services clearly.
- SSShauna SpencerJan 5, 20265.0Super friendly & patient with us non techy people! Helped me get the best phone & figure out how to use it!
- KBkathryn BlackDec 1, 20251.0Went into this specific location after being on the phone /chat/In person for about 8-10 hours in the last 3 days. Verizon wireless, You need to create a communication line between corporate and your “franchise” stores. This will make you loose ALOT of your people if it hasn’t already. I was told over and over and over that “your problem is fixed and you can pick up your phone” or “we will upgrade you to two new watches for free because of all the issues you’ve had” (just figured out they were upselling me because it was actually the promotion they were doing not because of the miscommunication between the corporate stores and the franchise stores). I would have been a life-long customer. All we’ve been trying to do is add my husband to my plan, to continue to our honeymoon in Hawaii with brand new iPhones. This was our wedding present to each other. And it’s been ruined. We take off to Hawaii tomorrow, if we go to Hawaii without his iPhone, we will cancel the entire service with you. I can’t believe I’m even letting you have the next 15 hours to fix your mess. Feel free to respond or contact me directly. Kathryn Black
- CTChristine TrullingerOct 28, 20255.0Dominick great & very helpful
- PBPatty BrooksOct 14, 20255.0My Verizon representative was so helpful and thorough in making sure everything was done correctly.
- BRBrooks ReederSep 18, 20255.0Kathrine was wonderful, she went above the call for this "tech challenged" customer, unbelievable patients.
Frequently Asked Questions About Verizon
What types of wireless devices can I find at the Verizon store in Heber City?
The Verizon store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What brands does the Verizon Authorized Retailer in Heber City carry?
The store carries Verizon Wireless, Samsung, Apple, Motorola, Google, and various accessory brands like Otterbox and Mophie.
What are the store hours for the Verizon store in Heber City?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturdays from 10:00 AM to 6:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does the Verizon store in Heber City offer in-store pickup for orders?
Yes, the store offers in-store pickup services.
Which payment options are accepted at the Verizon store?
The store accepts American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
What languages are spoken by the staff at the Verizon Authorized Retailer in Heber City?
The staff speak English and Spanish to assist customers.
Can I find any restaurants near the Verizon store in Heber City?
Yes, nearby dining options include Little Caesars Pizza, Don Pedro's Family Mexican Restaurant, Cafe Rio, and The Hub.
Are there any other mobile phone stores close to the Verizon retailer in Heber City?
Yes, T-Mobile and GoWireless Verizon Premium Retailer are nearby options for mobile phone services and accessories.
What leisure and fitness facilities are near the Verizon store?
Nearby facilities include Anytime Fitness gym and Whiskey Springs hiking trail, ideal for combining errands with exercise or outdoor activities.
Is there free Wi-Fi available at the Verizon store in Heber City?
Yes, the store provides free Wi-Fi to its customers.