Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unresponsive employees.
Product Availability
Many customers expressed frustration with limited in-store product selection and frequent out-of-stock items.
Delivery Issues
Several reviews highlighted significant problems with delivery and support, including missed deliveries and difficulty resolving issues with damaged products.
Store Environment
The store is generally described as clean and well-organized, contributing positively to the shopping experience.
Pricing Concerns
Customers noted that prices are often higher than competitors, and some expressed dissatisfaction with return policies.
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Eduardo Endress
3 days ago
1.0
They only care about their sales.
I have hearing impatient and they weren't willing to help me check if my heating aids would be compatible with the phone because they didn't want to spend the time to a simple setup and told me it would mess up with the phone warranty. That prefer to just wait until their shift is over so they can go home. So disappointing.
MB
Matt Bradford
6 days ago
1.0
Best Buy allowed two AT&T employees to scam us in their building: we were Verizon subscribers for more than a decade, and these two guys showed us numbers for an AT&T deal that was supposed to be cheaper than our military Verizon subscription AND get us new phones. A promotion to get people to switch providers. 4 months later, the Verizon phone buy out STILL hasn't happened and AT&T owes us over $1200. So much wasted time, so frustrating, so unprofessional. Best Buy - throw these people out!!!
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Patrick Nguyen
Feb 24, 2026
3.0
This Best Buy is not extraordinary, sure it is a standard one but not out of the ordinary. I went here on a mission to find the Garmin Forerunner 965 but their selection was so small. Not only Garmin though. It was everything. From cameras to watches they almost had nothing.
PC
Paul Crown
Feb 16, 2026
4.0
Really quiet on valentines morning, but it made an activity my spouse and I did (buying each other gifts at stores the receiver picks) a bit easier.
JW
Jason Workman
Feb 8, 2026
5.0
Was asked about 5 time in 20 minutes if I needed any help. Great customer service!