Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 198 North Main Street in Cedar City, UT 84720
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
256 reviews
5 stars
213
4 stars
18
3 stars
4
2 stars
6
1 star
15
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Cheryl and Mikayla.
Training Issues
Several reviews highlighted concerns about staff training, leading to misinformation and unresolved issues for customers.
Long Wait Times
Customers frequently reported long wait times in the store, with some expressing frustration over the time taken to resolve issues.
Product Availability
There were complaints about the availability of products, including canceled orders and misinformation regarding stock.
Mixed Experiences
While many customers had positive interactions, others reported significant frustrations, particularly with management and follow-up service.
- NENic Ellis4 days ago1.0It's Verizon just because you have service doesn't mean they care to help you. The storefronts are only there to sell things, everything else you got to call in... Hope that starlink phone comes soon
- MJMilisa JessopOct 11, 20251.0I bought a new iPhone from this Verizon store and it had software issues right away. When I tried to exchange it, I was told a manager had to be present. I came back multiple times during the hours they told me, but the manager was never there — either out or off work. I even took time off my job to come back again, only to be told she was gone until later in the week. They suggested I drive to a corporate Verizon in St. George, which I did, but then I was told they couldn’t help without a physical ID even though I had a digital one. So now I have to drive back to Cedar just to get my ID and go all the way back again. This has been a total hassle and waste of time for a simple phone exchange. Very disappointed
- VBVerda BarnettSep 25, 20255.0Good experience and knowledgeable help.
- CAColter AndersonSep 9, 20255.0Great, knowledgeable, friendly staff, the manager is a stud. They always take care of me quickly and professionally. Plus they are a blast to talk to !
- MWMike WardAug 27, 20255.0So grateful for Sky. She did a great job walking me through everything and I am very satisfied with my new phone. Thanks Sky! Keep it up!
Frequently Asked Questions About Verizon
Where is Verizon's Russell Cellular store located in Cedar City?
The Verizon Russell Cellular store is located at 198 North Main Street, Cedar City, UT 84720.
What are the operating hours of the Verizon store in Cedar City?
The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
What brands does Russell Cellular in Cedar City carry?
Russell Cellular carries Verizon, Samsung, Google, Apple, Motorola, and LG products.
What products and services can I purchase at the Cedar City Verizon store?
You can buy cellular phones, smartphones, tablets, accessories, smartwatches, and prepaid plans. They also offer wireless service, mobile service, home phone service, and home internet.
Does the Cedar City Verizon store offer in-store pickup for orders?
Yes, the store offers in-store pickup for customer orders.
What payment options are accepted at Russell Cellular in Cedar City?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is the Russell Cellular store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
Are there any popular dining options near the Verizon store in Cedar City?
Nearby dining options include Tiki Shack (ice cream and desserts), Papa Murphy's (pizza), Sizzler (American and seafood), Starbucks (coffee shop), Vittles Cafe, and Downtown Diner for breakfast and brunch.
Are there any recreational spots or parks near the Verizon store in Cedar City?
Yes, customers can visit Main Street Park or go hiking on the Red Hollow Trail while in the area.
Is there a grocery store near Russell Cellular where I can shop after visiting?
Lin's Market is a nearby supermarket and grocery store conveniently located near the Russell Cellular store.