Verizon

4.6
261 reviews

About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 198 North Main Street in Cedar City, UT 84720

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
198 N Main St, Cedar City, UT
84720, United States

Hours

Reviews

4.6
256 reviews
5 stars
213
4 stars
18
3 stars
4
2 stars
6
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Cheryl and Mikayla.

Training Issues

Several reviews highlighted concerns about staff training, leading to misinformation and unresolved issues for customers.

Long Wait Times

Customers frequently reported long wait times in the store, with some expressing frustration over the time taken to resolve issues.

Product Availability

There were complaints about the availability of products, including canceled orders and misinformation regarding stock.

Mixed Experiences

While many customers had positive interactions, others reported significant frustrations, particularly with management and follow-up service.
  • NE
    Nic Ellis
    4 days ago
    1.0
    It's Verizon just because you have service doesn't mean they care to help you. The storefronts are only there to sell things, everything else you got to call in... Hope that starlink phone comes soon
  • MJ
    Milisa Jessop
    Oct 11, 2025
    1.0
    I bought a new iPhone from this Verizon store and it had software issues right away. When I tried to exchange it, I was told a manager had to be present. I came back multiple times during the hours they told me, but the manager was never there — either out or off work. I even took time off my job to come back again, only to be told she was gone until later in the week. They suggested I drive to a corporate Verizon in St. George, which I did, but then I was told they couldn’t help without a physical ID even though I had a digital one. So now I have to drive back to Cedar just to get my ID and go all the way back again. This has been a total hassle and waste of time for a simple phone exchange. Very disappointed
  • VB
    Verda Barnett
    Sep 25, 2025
    5.0
    Good experience and knowledgeable help.
  • CA
    Colter Anderson
    Sep 9, 2025
    5.0
    Great, knowledgeable, friendly staff, the manager is a stud. They always take care of me quickly and professionally. Plus they are a blast to talk to !
  • MW
    Mike Ward
    Aug 27, 2025
    5.0
    So grateful for Sky. She did a great job walking me through everything and I am very satisfied with my new phone. Thanks Sky! Keep it up!

Frequently Asked Questions About Verizon

Where is Verizon's Russell Cellular store located in Cedar City?

The Verizon Russell Cellular store is located at 198 North Main Street, Cedar City, UT 84720.

What are the operating hours of the Verizon store in Cedar City?

The Verizon store is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.