Business Details
About
Cell Phone StoreElectronics Store
Visit our store at American Fork for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
493 reviews
5 stars
215
4 stars
58
3 stars
36
2 stars
30
1 star
154
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting unprofessional behavior and lack of assistance from staff.
Efficiency
Customers frequently mentioned long wait times and inefficient service, often leading to unresolved issues and frustration.
Knowledge and Helpfulness
While some employees received praise for their helpfulness and knowledge, many others were criticized for being dismissive and unhelpful.
Sales Practices
Several reviews highlighted aggressive upselling tactics and misleading information regarding plans and promotions, leading to customer dissatisfaction.
Store Environment
The store atmosphere was described as unwelcoming, with reports of employees being more focused on personal activities than assisting customers.
- MIMatt IrvineNov 14, 20251.0Verizon as a company has the worst customer service hands down. I bought two brand new phones from this location and they have lost one of the packages in the mail. Getting Verizon and UPS to communicate with each other has been a nightmare. We are now one month post purchase and don’t have the new phone and no path to resolution. The reason I am leaving this bad review on American Forks location is because Danny was the rep who sold me the phones. He gave his cell and said call anytime with any issues. He doesn’t answer, reply or respond at all. Completely useless. So after they get you to purchase the expensive phones then you are stuck with Verizon’s terrible phone customer service for any resolution. This is not ok.
- CBCamila BargueirasNov 5, 20251.0Actually I want to give ZERO stars … I just left this store in so much distress! I am being overcharged and I just went to ask why and try to fix it. I was very nice and explained very calmly what was going on. This person call me and he was rude since the beginning. Very patronizing and unprofessional and incompetent. After trying to talk to him for 5 minutes he literally said that helping me was “outside his job pay” and he “did not have a crystal ball” and could not find out why they were overcharging me. What ???? Unbelievable!!!!
- MBMakayla BeckOct 28, 20251.0Walked into Verizon in American Fork and all 4 guys working were on their phones. The one guy that “helped” us gave attitude and then walked away showing the other workers something on his phone laughing. Another guy came to help, both acted like they didn’t know what we were talking about, when we just wanted to update our phones. Will never go back to that store, very unprofessional.
- SBS BoyleOct 25, 20255.0Been going here for years and we always get amazing service. The wait can be long if you go on a Saturday during peak times. The reps always make sure everything is covered and all your questions are answered.
- SFStephen FlandroOct 19, 20255.0Went into Verizon today and Gavin was very very helpful getting my phone situation straightened out that I did not understand. This is one reason we went with Verizon instead of consumer cellular because it’s a brick and mortar and it’s nice to have that professional personal touch oodles to Verizon we can’t do it without you now we just need to get Internet And good stuff in Kearns as soon as possible.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in American Fork?
The Verizon store in American Fork is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones does the Verizon American Fork store offer?
They offer the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, and also brands like Motorola, Kyocera, and TCL.
Can I schedule an appointment to visit the Verizon store in American Fork?
Yes, you can schedule an in-store appointment online through Verizon's website or use the My Verizon app to book your visit.
What are the pickup and delivery options available at Verizon American Fork?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas for online orders.
What types of services does Verizon American Fork provide?
The store provides mobile plans, wireless internet plans, and voice plans suitable for personal or business needs.
How can I make payments at the Verizon American Fork store?
They accept payments via debit card, mobile NFC payments, and paychecks, but do not require cash only.
Is the Verizon American Fork store accessible for people with disabilities?
Yes, the store has wheelchair accessible entrances and parking to accommodate customers with disabilities.
Which nearby dining options can I try before or after visiting Verizon American Fork?
You can visit nearby restaurants like Little India Fine Dining for Indian cuisine, Nothing Bundt Cakes for desserts, or Rumbi Island Grill for Caribbean and Hawaiian dishes.
Are there other electronics and mobile phone stores near Verizon American Fork?
Yes, nearby you will find other electronics and mobile phone stores like Xfinity, RadioShack, and Fixit Mobile for additional options and services.
What local amenities are available near Verizon American Fork for complementary services?
In the vicinity, there are beauty salons like Dollar Cuts Hair Salon and European Wax Center, as well as dental offices like American Fork Modern Dentistry and Orthodontics, offering convenient amenities to visit before or after your appointments.