Best Buy

3.9
2951 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
763 W Grasslands Dr, American Fork, UT
84003, United States

Hours

Reviews

3.9
2,951 reviews
5 stars
1,437
4 stars
713
3 stars
336
2 stars
121
1 star
344

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are criticized for being rude or unhelpful.

Product Availability

Customers frequently report issues with stock availability, often finding items out of stock or not being able to locate products.

Return Policy

The return policy is a common point of contention, with many customers expressing dissatisfaction over its strictness and lack of flexibility.

Store Environment

The store environment receives mixed reviews; some customers appreciate the cleanliness and organization, while others find the atmosphere uncomfortable due to aggressive sales tactics.

Pricing

Customers note that prices are often higher than online competitors, leading to frustration when combined with service issues.
  • LB
    Lawrence N Barney
    Nov 15, 2025
    5.0
    They were very courteous and helpful.
  • JM
    Joseph McIntosh
    Oct 24, 2025
    1.0
    Purchase a phone quite a while ago Samsung s23 ultra really good phone. Bought the Best buy geek squad insurance and had to use it to get my phone replaced. Geek squad sent me a new phone and it is junk. The screen in the right corner doesn't work. Went into this Best buy because that's what I was told that I had to do because they are no help over the phone at all, they tell me they do not have an appointment for another 8 hours before they can even get to me. There were a ton of employees standing around not doing anything one of them could have helped but instead of helping they just stand around not doing anything avoid this Best buy at all COSTS! ALSO SIDE NOTE THE ONE WORKING THE COUNTER THAT WAS SUPPOSED TO SET UP MY APPOINTMENT WHICH I NEVER DID WAS RUDE.
  • AZ
    Anthony Zavala
    Oct 21, 2025
    3.0
    There are some good workers, but there also some workers that don't seem to care at all. It can be hit or miss. Prob better off finding another bestbuy and try your luck there imo. But if you know what your looking for you will be aright here.
  • JK
    Jack Keenan
    Oct 21, 2025
    5.0
    SHOUTOUT BEN at the American Fork Best Buy, he’s genuinely helpful not just a salesman, he’s so easy to work with he makes you want to buy things you don’t even want or need due to his recommendations! Standup man+all around employee!
  • GM
    Gideon McRoberts
    Oct 15, 2025
    1.0
    Bad customer service, managers won’t help and will do all they can to save a couple bucks over a long time total membership customer

Frequently Asked Questions About Best Buy

What products can I find at Best Buy in American Fork?

You can shop TVs, computers, appliances, cameras, home electronics, and more at Best Buy in American Fork.

What are the store hours for Best Buy in American Fork?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.