Geek Squad

Reviews

• CC

  Carolyn Linkenauger Campbell

  Sep 24, 2026
  1.0
  TOOK MY IPHONE HERE TO HAVE A BATTERY INSTALLED IN IT AS PER APPLES REFERREL. THE SO CALLED APPLE TECHNICIAN SHATTERED MY SCREEN WHILE TYRING TO INSTALL THE "generic' BATTERY THAT I WAS TOLD WAS ORDERED FROM APPLE. HE PUT A GENERIC SCREEN ON IT ALONG WITH THE GENERIC BATTERY. MY PHONE NOW DOES NOT RECOGONIZE MY FACE NOR DOES IT RECOGONIZE THE BATTERY. APPLE CLAIMS THAT THEY ONLY HAVE QUALIFIED APPLE TECHNICIAN TO DO REPAIS TO IPHONES. HAHAH I CANNOT CALL AND TALK TO A REAL PERSON AT THE STORE, TRYING TO FIGURE OUT HOW TO GET SOMEONE TO CALL ME, EMAIL ME, OR HELP ME HAS BECOME IMPOSSIBLE. THEY WERE SUPPOSED TO ORDER ME A NEW PHONE FROM APPLE AT NO COST AND I CANNOT NOT FIND OUT IF THEY DID BECAUSE YOU CANNOT CALL, EMAIL AND GET AN ANSWER . YOU HAVE TO GO IN PERSON TO THE STORE TO GET HELP. THIS IS BULLSHIT. I CALLED APPLE, AND SPENT DAYS TRYING TO GET THE MATTER TAKEN CARE OF ONLY TO BE TOLD BY THE THIRD APPLE ANALIST, THE FIRST 2 DISCONNECT OUR CALL WHEN I WAS TOLD THAT THEY WERE GOING TO CONTACT BEST BUY TO SEE WHAT THE STATUS WAS ON ORDERING THE NEW PHONE ETC. THE 3RD ANALYST TOLD ME THE SAME THING THAT SHE WOULD CALL BEST BUY. OMG, I ASKED HER TO PLEASE E DO NOT DISCONNECT OUR CALL. GUESS WHAT??? SHE DID NOT, SHE COULD NOT GET THROUGH SAYING THEY MUST BE BUSY. HAHAHA SHE COULD NOT GET THROUGH BECAUSE NO ONE CAN CALL THE STORE AND TALK TO A HUMAN BEING AND GET HELP FOR A PRODUCT THEY PURCHASED FROM THERE. THE WHOLE FRIGGIN WORLD HAS WENT TO HELL AND AI HAS TAKEN OVER EVERYTHING. NOTE; APPLE DID FINALLY INFORM ME AFTER 2 FULL DAYS ON THE COMPUTER, MAKING PHONE CALLS AND TALKING TO CHAT "AI' PEOPLE, CHAT "AI" ANALYST AND REAL LIVE ANALYST THAT I HAD TO RESOLVE THE PROBLEM AT HAND MYSELF. EVEN THOUGH APPLE WERE WHO REFERRED ME TO BEST BUY FOR THE " WARRANTY" SERVICE TO BE PERFORMED BY WHAT IPHONE DESCRIBES AS AN CERTIFIED APPLE TECHNICIAN. HAHAHA AND NOTE THAT CERTIFIED TECHNICIAN DOES NOT INSTALL CERTITIED GENUINE APPLE PARTS AS APPLE ADVERTISES AND BEST BUY ADVERTISES. TO END THIS REVIEW MAKE NOTE THAT THE SO CALLED CUSTOMER SERVICE REPRESENTATIVE THAT I FINALLY AND PERSONALLY GOT TO TALK ON THE PHONE FROM BEST BUY, JUST TRYING TO GET A REAL PERSON, JUST TRYING TO GET REAL HELP WAS NOT CUSTOMER SERVICE FROM THE ACTUAL STORE, SHE COULD NOT TRANSFER A CALL TO THE STORE, SHE ACTUALLY COULD-NOT HELP ME AT ALL ALL SHE COUL DO WAS TELL ME THAT I HAD TO GO BEST BUY IN PERSON TO GET REAL HELP. HAHAHA OMG . LOOK OUT BEST BUY, HERE I COME. WELL, I WENT TO BEST BUY, WENT TO THE GEEK SQUAD AND TOLD THEM WHO I WAS AND WHY I WAS THERE. THEY LOOKED IT UP ON THE COMPUTER AND SAID, WE ORDERED THE NEW PHONE.. I SAID YES, A WEEK AGO AND I HAD TO COME OUT HERE JUST TO FIND OUT WHAT THE STATUS WAS ON IT. SHE SAID IT WAS ORDERED. WE DON’T HAVE A TRACKING. NUMBER FROM FEDEX, SO THAT MEANS THAT APPLE HAS NOT EVEN SHIPPED IT YET. I ASKED HER IF SHE COULD CONTACT APPLE TO FIND OUT WHAT WAS GOING ON AND SHE SAID SHE COULD NOT. THEY JUST HAVE TO WAIT FOR IT TO GET HERE AND THEN THEY’LL CALL ME.. THEY CAN CALL YOU, BUT NO ONE CAN CALL AND TALK TO SOMEONE PERSONALLY IN THE STORE. LAST BUT NOT LEAST. THIS ALL STARTED ON SEPT..19, IT IS NOW SEPT.30 AND HAVE NOT HEARD A WORD FROM BEST BUY. I WOULD NOT REFER BEST BUY OR ITS "GEEK" SQUAD TO ANY REAL PERSON
• JR

  Joel Rollins

  Aug 15, 2026
  1.0
  Horrible experience trying to get my phone repaired. I made an appointment to get my camera replaced and they ordered me a back glass which doesn’t include the camera after I clearly stated several times the camera was broken. Wasted over 3 hrs waiting in lines and about 2 weeks waiting on the wrong part. All said and done I’m out $200 and my camera still doesn’t work. I’ll never shop at Best Buy again just based on this single experience. Completely incompetent and they didn’t even try to make it right
• MB

  Melody Bradberry

  Jun 17, 2026
  1.0
  I stood in line for half hr and watched them turn away anyone who didnt have an apple product. They wanted to charge me over $80 to send my HP laptop to a warehouse for 4-6 weeks. When all it needed was a new battery and some screws replaced. They said they couldnt guarantee it would be fixed.
• JT

  Jacob Thompson

  Jun 8, 2026
  1.0
  Stood for an hour for one person to be waited on just to be told they couldn't do what the website says they can, the people here obviously don't know what they're doing, they lack time management skills, and general hygiene. The manager was just walking around not paying attention to anything.
• CC

  chris clendenin

  Apr 16, 2026
  1.0
  Was lied to multiple times, can't call and speak to anyone. Customer service via chat will only disconnect or just simply not respond when you try to check the status. It was sent for repair, but returned to store multiple times because they chose not call me like I was told they would. Charged me for the repair. The employee lied to me stating the bad ram was replaced. When i asked for proof, he back tracked amd just blamed the service center. I'd rather throw my laptop away I just bought a few months ago then ever deal with them again. They also scratched my laptop and tried to hide it with a sticker.

Frequently Asked Questions About Geek Squad