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Geek Squad

3.1
(29 reviews)

Business Details

39 Rhl Blvd, Charleston, WV
25309, United States
(304) 744-7270

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
39 Rhl Blvd, Charleston, WV
25309, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.1
29 reviews
5 stars
13
4 stars
2
3 stars
1
2 stars
1
1 star
12
  • MB
    Melody Bradberry
    Jun 17, 2026
    1.0
    I stood in line for half hr and watched them turn away anyone who didnt have an apple product. They wanted to charge me over $80 to send my HP laptop to a warehouse for 4-6 weeks. When all it needed was a new battery and some screws replaced. They said they couldnt guarantee it would be fixed.
  • JT
    Jacob Thompson
    Jun 8, 2026
    1.0
    Stood for an hour for one person to be waited on just to be told they couldn't do what the website says they can, the people here obviously don't know what they're doing, they lack time management skills, and general hygiene. The manager was just walking around not paying attention to anything.
  • CC
    chris clendenin
    Apr 16, 2026
    1.0
    Was lied to multiple times, can't call and speak to anyone. Customer service via chat will only disconnect or just simply not respond when you try to check the status. It was sent for repair, but returned to store multiple times because they chose not call me like I was told they would. Charged me for the repair. The employee lied to me stating the bad ram was replaced. When i asked for proof, he back tracked amd just blamed the service center. I'd rather throw my laptop away I just bought a few months ago then ever deal with them again. They also scratched my laptop and tried to hide it with a sticker.
  • JL
    Jennifer Lewis
    Mar 31, 2026
    1.0
    Never again! I paid an extra $40-50 for protection on a Lenovo tablet I purchased as a Christmas gift. The screen broke and I took it in for repair. I was told it had to be sent off to Lenovo for 2-3 weeks. So disappointing to tell my son, when he was hoping for an exchange or a couple of days repair, at worst. So boom, I get a text about a week later saying it was unrepairable and to come in to pick out another tablet. I go in, thinking it is just a simple exchange, but no, I get a store credit for the $96 I paid on Christmas Eve. The tablet is now $149 on the shelf, but they swear they don't have it.
  • RL
    Rick Loos
    Aug 4, 2020
    4.0
    Slow service but adequate

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Charleston, WV offer?

Geek Squad provides tech repair, setup, and support services including computer, cell phone, appliance, and electronics repairs. Services can be scheduled in store or online.

Where is Geek Squad located in Charleston, WV?

Geek Squad is located at 39 Rhl Blvd, Charleston, WV 25309, USA.

Brand Certified Facts from Geek Squad

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