Cricket Wireless Authorized Retailer

Reviews

• MS

  Mark Scharrer

  Aug 28, 2026
  5.0
  I went to the Cricket store in Waukesha on Sunset Drive to upgrade my old Motorola G Power to a new 2026 Motorola Edge phone and Javier was awesome and helped me tremendously and transferred everything on to my new phone for me. I highly recommend this Cricket Store and Javier was great!!
• KL

  Kyle Larsen

  Aug 9, 2026
  1.0
  Won't sell you a phone without accessories. You are forced to either pay for them or go somewhere else.i recommend going somewhere else.
• JC

  Jesse Curtis

  Jul 21, 2026
  5.0
  Had to go here to get some service done on my account and a new phone. Working with the staff was amazingly helpful, they even took care of things i did not know about on my account that was wrong. Will certainly be back.
• AB

  Andrew B.

  Apr 20, 2026
  2.0
  This store is a franchise (Sukar & Sons) store # 269. My family has been customers for over 9 years with automatic payments. We came in to upgrade two phones (Samsung A17 5g) and bought a case for my wife. The case didn't fit properly and caused the volume to its highest setting. We came back the next day to return it, the staff read a note in the system that said it requires the owners approval but they are on vacation in Morocco and asked us to return on Monday. We returned Monday only to learn the owner refused the return and only allowed a store credit. We don't want a credit, we just want the money back. Since they decided to make an issue over $30.00 case which is severly over priced, we are calling the Cricket Corporate Office to lodge a formal complaint. This lack of customer service and support falls at the feet of the owner. Corporate to the rescue!!! The Corporate Office had to remind them that a 7 day return policy with original packaging and receipt is a requirement of their franchise agreement. The owners tied the hands of the employees by locking the system so refunds cannot happen. I think Corporate will have to audit this particular franchisee and all of their stores due their poor business practices. This experience should not reflect poorly on the staff, they were awesome. I will find a different franchise to work with moving forward.