Cricket Wireless Authorized Retailer

Reviews

• LK

  Lori Kremsreiter

  5 days ago
  1.0
  Went in for new phones and Luis didn't tell me he was added ingredient things to my account without permission. My bill went up by like 10$ but not for the features that I asked for.
• HK

  Harlem Kremsreiter

  5 days ago
  1.0
  Luis added things to our account that we did not agree too. Asked if I wanted insurance and didn't even add it.
• DH

  Denys Haidamaka

  Jun 1, 2026
  1.0
  I am extremely disappointed with my recent experience at Cricket. I have been a Cricket customer for many years, and I have several lines for my whole family on my account. I trusted this company and continued using Cricket because I expected reliable service and professional support. On May 9, 2026, I visited the Cricket service center at 809 N Central Ave, Marshfield, WI 54449. I needed to add a smartwatch plan to my account and connect my Apple Watch to my iPhone so I could use cellular service on the watch. An employee named Joseph told me I had to pay for an eSIM and an activation fee. I paid, but he was not able to complete the setup. On May 30, 2026, I came back to the same store with the same problem. I spent several hours there. Another employee, Luis, was also working with Cricket technical support, but they still could not fix the issue. Even worse, I was told to pay again for another eSIM. After all of this, my Apple Watch is still not connected properly, and cellular service still does not work. I paid more than once, wasted hours of my time, and received no real solution. This is unacceptable. As a long-time customer with multiple family lines, I expected much better support. After this kind of service, I am seriously considering switching my whole family to another provider.
• JG

  Jessica Groshek

  Feb 26, 2026
  5.0
  Sorry for the one start earlier it was a picket rating didn't mean to give you one star, as you are always very helpful when im in store
• CC

  Cassie

  Jan 3, 2020
  5.0
  Switching to Cricket was the best decision I ever made. The staff are always helpful and go above and beyond to make your experience great. As a parent, I love the kid play area and their love to all the little ones that come in.

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