Very disappointed in their customer service. I personally went in to discuss why a payment had been retracted causing a late notice. I provided receipt of payment that I made in person. I was promised by Dee she would get back to me. Was also promised via the app/chat someone would get back to me. Now I'm charged interest. I have left numerous messages. This is the 2nd time I've received poor service. I'll shop local from now on. They care for their customers.
OM
Omar M
Apr 30, 2026
1.0
Second time I am ignored here. Not trying to make it racial but well I do have the money to pay for my apple Mac :)
AR
Arturo Rodriguez
Apr 23, 2026
5.0
Excelente atención! En varios idiomas con el beneficio de detalle para los que no somos expertos en tecnología
AL
Antwon Louis
Apr 22, 2026
1.0
Took my money for an order. Drove there and they couldn’t find it so they canceled it. Still charged my card and left me stuck. Customer service said sorry we can toss you $20 for the hours wasted.
LP
Laura Parker
Apr 19, 2026
4.0
I came in to buy a more up to date iPhone. The first agent that came up wasn’t very helpful. After I was almost ready to leave but came back near the phones, I was approached by a blue customer service agent named Brandon. He was very professional , friendly, and helpful in assisting me in the purchase of my phone and transfer of my service and data to the new phone. The process was lengthy since I was transferring from an older phone but Brandon was extremely patient and made this a very satisfactory experience as well as suggesting other products for my phone, which were useful.
What types of products can I find at Best Buy in Madison?
You can shop TVs, computers, appliances, and more at Best Buy in Madison, with expert advice and Geek Squad support available.
What are the store hours for Best Buy at 7357 W Towne Way, Madison?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location offer curbside pickup?
Yes, Best Buy in Madison offers curbside pickup services for your convenience.
Is in-store shopping and pickup available at this Best Buy?
Yes, in-store shopping and in-store pickup are available at the Best Buy in Madison without the need for appointments.
Can I get technical support or repair services at this Best Buy?
Yes, Geek Squad support including service repairs is available at this Best Buy location.
What payment methods does Best Buy accept?
Best Buy accepts debit cards and checks and does not require cash only payments.
Are there nearby stores where I can find office supplies or printing services?
Yes, OfficeMax locations nearby offer printing services, office equipment, and IT support just near Best Buy.
What other retail options are close to Best Buy at W Towne Way?
Nearby retail options include Nordstrom Rack and Kohl's, great for clothing, shoes, and department store shopping before or after your visit to Best Buy.
How can Geek Squad near Best Buy help with my mobile phone issues?
Geek Squad stores near Best Buy specialize in mobile phone services and can assist with repairs and technical support.
Where can I find real estate agents close to Best Buy in Madison?
There are several real estate agents and services nearby, including RL Realty Group, Laura Lynch, and Naomi Patton - Keller Williams Realty.
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