Abysmal repeated experience.
First my old refrigerator nearly died in June, needed new one quickly as temperatures were in low 90's. I previously tried to resuscitate the old beast, to no avail. So, in a moment of despair and a mental lapse I purchased an LG from the local Eau Claire store. Geek Squad delivery scheduled for June5th. So, what happens on June 5th? Nada, nothing--other than bunch of rotten food in the old refrigerator. Oh well. Lots of phone calls to the 'central' BB/GS number but a kind lady in India could not help. How could she? A nice gent in Mexico informed that my fridge was actually sold to someone else in the meantime. He guessed the other person must have needed it more. That happened not be true, but my faith was shaken. After hours on the phone, couple of visits to the store, some time mid July I got my fridge. In the interim I never knew when the delivery might happen, as the local crew was hermetically sealed and protected from actual customers by the overseas crew. On the bright side, when the guys finally arrived with the two weeks delay, they were most pleasant and helpful. Great crew.
So, as I am waiting for the fridge, my TV died, conveniently around July 4th. Have 5 year protection plan from GS, it is only 2 years after the purchase, so I scheduled a repair visit. Obviously (from the look of the screen), the main board needed replacement. So, I ask, could we just order the part up front, so the technician comes prepared? No way. The technician arrives and says that the TV indeed needs a new main board. OK, we'll see each other in 10 days for the repair. On the scheduled day, I take a half a day off to be home for the repair, and... You guessed it, nada, nothing happens. Nobody arrives, nobody calls. I go to the store. They know nothing. A week later I get a phone call. The technician fell ill on the said day. OK, at least I know now. So, 2 weeks after the original repair day the technician arrives. This is now over a month from the date of the TV failure. Alas, the main board he brought with him does not fit my TV.
So there you have it my journey with Best Buy and the Geek Squad.
NEVER, EVER, buy at Best Buy. Never ever waste your time and money purchasing Geek Squad service. Instead, go to a local EC or CF store, locally owned by normal, local people: you will get normal, traditional, i.e. reliable service. I know it because I went there to do subsequent shopping.
BTW, they will match Best Buy prices to a penny.
