Cricket Wireless Authorized Retailer

Reviews

• EC

  Erik Conradson

  May 28, 2026
  1.0
  I have been a customer for exactly 2 DAYS, and I have already spent close to 4 hours dealing with incompetent customer service, conflicting information, and an immediate service disconnection... BEWARE of poor customer service at Cricket Wireless. Day 1 I spent 55 minutes on the phone with an agent reviewing plans and prices. The agent quoted me $90/mo for 3 lines on the Smart Unlimited plan. After multiple attempts to set up service over the phone, I was told I would have to complete it myself on the Cricket Website (seems odd – if they can’t do it, how can I be expected to?). Of course, setting it up myself online didn’t work. When I called support back, they said I should have immediately been referred to a physical Cricket Wireless store. I drove to the closest location (Appleton, WI) and the representative (Joshua) told me I had to pay $95/mo instead of the $90/mo I was previously quoted. He pointed to a price sheet on the counter and said that is all he has to work off of. I had to pay $0.34 (in cash) to even be allowed to complete the plan setups. Then, in total, I paid $120.68 in store to set up the new plans and activate the lines. I explicitly asked Joshua if any other payments were necessary or if my account was satisfied in full. He told me everything was satisfied and good to go. He never mentioned a pending $50 balance on the account. Day 2 This morning, my phones were turned off for failure to pay that hidden $50 balance. I used chat support and went through an unhelpful agent named Kevin. Kevin began reciting incorrect dates and payment amounts to me that were not relevant to my account. When I tried to correct him, his response was to tell me my service was shut off because my debit card had been declined. I looked at the payment receipt I was holding in my hand from yesterday – it says “transaction approved.” I check my bank and confirmed that the payment had been successfully withdrawn from my account – there was no payment declined. I had no idea what he was talking about so I asked to be transferred to a supervisor. I was connected to Floor Supervisor John. I explained the incompetence I had just experienced with Kevin. John had no response to that. John confirmed the $50 balance - come to find out, that $50 should have been added to the in-store charges yesterday but never was. I paid it immediately. I had to ask John to waive the $15 reactivation fee since the missed payment was an oversight by the in-store agent. He waived it. I then asked for a compensation credit to my account for this hassle. John offered only $10 credit. While I was explaining that $10 was insignificant compared to the effort I've put into fixing their mistakes, John asked if there was anything else he could help with – and as soon as he asked that he ended the chat session within seconds before I could even answer. I called phone support and spoke to a supervisor named Stephanie. I explained this entire situation to her and told her I felt that a higher dollar credit is what I expected. She claimed Cricket is a prepaid service and doesn't give refunds or credits—completely contradicting the fact that John had just offered me a $10 credit. I called her on that and she just reiterated the same statement. She said she reviewed my account and explicitly admitted she could see it should cost $90/mo, but couldn't explain why I was being charged $95. I asked to speak to her supervisor. I finally spoke to a manager named Ingrid, who identified herself as the highest level of support. For the fourth time, I had to repeat this entire ordeal. Despite acknowledging the conflicting information I was given by Cricket agents, the hours I've wasted (over 4hrs by this point), and the in-store error that resulted in my service being shut off, Ingrid offered an apology but stated nothing more than the $10 credit could be done. Two days into this service, and the level of unprofessionalism and incompetence from Cricket Wireless has been deeply disappointing and more than frustrating.
• JK

  Jessica Kasten

  Apr 7, 2026
  5.0
  Great service, and very patient and us. Friendly and fun. Thanks guys. 😊
• LV

  Luis Vargas

  Feb 22, 2025
  1.0
  I called and said “I have a question for you” then they immediately told me to call back in an hour and hung up. Not being able to answer a single question is absurd.
• DB

  Deborah Beyer

  Apr 24, 2024
  5.0
  Jaylin, hope I'm spelling correctly, was so helpful, knowledgeable, friendly, and personable. I purchased a new phone off Cricket website and needed to transfer my stuff from old phone. I've been a Cricket customer for over 5 years, and I love their service.

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