Apple Tacoma Mall

Reviews

• TM

  Tina M

  2 days ago
  2.0
  Poor queuing and management. Took me 30 min to find someone to tell me how to even get on the queue for a walk-in and another 10 minutes to get on the queue and then I have to wait so I’ve been here over an hour now doing a simple trade-in seems very very disorganized. This experience is making me rethink my long-term loyalty to Apple
• NR

  Niloofar Rezaei

  4 days ago
  1.0
  Dear Apple Customer Relations, I am writing to formally report an extremely disappointing experience at the Apple Store at Tacoma Mall in Washington this evening. My family and I arrived at approximately 7:15 PM intending to purchase an iPhone 18 Pro Max and trade in my current phone. We were directed to an employee named Alex, and unfortunately, his attitude toward us was extremely unfriendly, dismissive, and unprofessional from the beginning. Alex told us that we needed to purchase the phone online. I explained that we had specifically come to the store because we wanted to complete a trade-in and purchase the new phone in person. He acknowledged that the phone was in stock, but told us he could not help us because there was no one available to sell the phone to us due to the number of sales they had already handled that evening. What made the situation particularly frustrating was that Alex appeared to be available and did not make any visible effort to explore an alternative, find another employee, explain when someone might become available, or offer another reasonable solution. I respectfully asked him twice whether there was any way we could simply purchase the phone, and his response was essentially, “This is what it is.” After I turned away, I also observed Alex whispering something immediately following our interaction. I could not hear exactly what was said, so I will not claim to know his words, but given the timing and his behavior throughout the interaction, it made the experience feel even more disrespectful and uncomfortable. I have been an Apple customer for more than ten years and have visited multiple Apple Store locations. I understand that stores can become busy and that staffing limitations happen. My complaint is not simply that we were unable to purchase the phone. It is about the way we were treated and the complete lack of effort, professionalism, courtesy, or willingness to help. I am asking Apple to formally review this incident, including the staffing and circumstances at the Tacoma Mall store at approximately 7:15 PM and my interaction with Alex. I would also like this complaint escalated to the appropriate store and corporate leadership and documented as a formal customer complaint. At this point, a simple apology would not adequately address my concern. I would like to know what follow-up action Apple takes regarding this experience. Thank you for your attention. I look forward to a substantive response. Sincerely, Niloo
• SP

  Simba P

  Sep 21, 2026
  1.0
  Stop withholding our FULLY PAID orders for school! We were to pick them up on September 16th as advertised but todate, you guys are holding onto our FULLY PAID ITEMS affecting our school! False advertisement!
• AS

  Alexander S

  Sep 19, 2026
  5.0
  I had a GREAT!! experience here, don’t know why there are so many negative reviews. I decided to buy the new iPhone 18 pro max, and had a pickup window. I got there early to a huge line, 30+ and explained to the staff I’m physically disabled, I was able to sit down rather than stand in line and possibly fall. It’s a popular shop, the Apple staff member greeted me kindly with a hand shake, and said she would be assisting me today. Explained all the new features, and how to transfer data to the new phone. Will be back for sure. Thank you.
• IC

  Impossibly Cautious

  Sep 18, 2026
  1.0
  Places got awful, don’t bother making an appointment to pick up anything. They were just as fast to push people out who didn’t even have an appointment and their line was shorter. I had to wait past three additional people in front of me that came after me.