Apple University Village

Reviews

• AT

  Alan Taub

  2 days ago
  5.0
  I’m impressed with the service rep that handled the purchase of my new iPhone. She took the time to find out what’s important to me when it comes to my phone and explained the differences between the iPhones. Furthermore, she made the entire process of purchasing and switching from my old iPhone to my new iPhone quicker than when I previously bought an iPhone a few years ago.
• AZ

  Andy Zeigler

  Jul 3, 2026
  1.0
  Had a Genius Bar appointment to have battery replaced at 5:20pm. Checked in at 5:15. At 5:30 they told me that they were too backed up to get to my phone today. I’d have to come back for another appointment for the actual repair. Literally a total waste of my time. When they say “same day service” they really just mean you can have your appointment on the same day that you booked it for - it has nothing to do with actually getting anything done. I was told to try again and hope for the best? 🤷‍♂️
• TS

  Tat Sea

  Jun 29, 2026
  1.0
  Paid for a new track pad ($200) as the recommended fix to an issue. Was still experiencing the issue when I got home. Contacted back the store and was told that there’s nothing they can do, that I must have done something to cause the issue when I took the computer home.
• JT

  Justin Time

  Jun 24, 2026
  5.0
  I needed help getting into my phone after an update. I didn’t know my Apple ID and my WiFi was locked at my house for some reason. Long story short I was told by the heavyset guy at the door in shorts that I’d need tech support. It would take an hour. Someone else, Graceland came up to me later while I was looking at stuff and asked if I needed help. She managed to help me and I was in my phone in 5 minutes. She should be promoted.
• AA

  Alicia

  Jun 19, 2026
  1.0
  Told me to wait for 30mins for a walk in appointment, then had me wait 40minutes and NO ONE came, later told me the notification text probably didn’t come through. Had me REJOIN the waitlist AND made me wait for 1 HOUR 30 MINUTES in total, just for someone to come over and tell me they are OUT OF STOCK. Could’ve just checked their stock within a few clicks and told me they do not have it in store! We would’ve just left instead of being late for our flight. Worst service ever.