Apple University Village

Reviews

• KG

  Kat G.

  May 13, 2026
  1.0
  I came in to trade in my iPad Pro, which had no scratches or dents and was in good condition. Unfortunately, the employee helping me couldn’t get the trade-in system to work, and it kept showing my trade-in value as $0. They told me to call Apple Customer Service so a trade-in kit could be mailed to me. I explained that I wasn’t comfortable with that option because if Apple’s system was already showing my iPad as worth $0 in store, I had no confidence that mailing it in would resolve the issue or that I would have anyone available to help if the same problem happened later. In the end, the issue was pushed back onto me instead of being resolved in store. It was frustrating to bring in a device in good condition and leave without a clear solution or meaningful assistance.
• SR

  Steven Richardson

  May 5, 2026
  5.0
  The Apple Store at University Village is a solid 5‑star experience every time. The store is bright, modern, and incredibly well organized, making it easy to browse or get help quickly. The staff is knowledgeable, friendly, and patient—they take the time to answer questions, walk you through products, and make sure you leave with exactly what you need. Whether you’re upgrading a device, getting something repaired, or just checking out the latest tech, the service is consistently top‑notch. The location in U‑Village is convenient, clean, and always well maintained, making the whole visit smooth and enjoyable. A go‑to spot for Apple products in Seattle.
• HG

  Haijie Gu

  May 3, 2026
  1.0
  I just had one of the worst customer service experience at this Apple store. First, the staff was clueless about the process of exchange/returning, they tried to figure out things on the fly but end up making an irreversible change without user agreement. Then, the store manager Andrew was even worse. Completely lack of empathy, accountability and logic, he refused making any attempt to fix the problem and instead blamed all the problem on the customers. He turned what supposed to be a Surprise and Delight experience into Frustrate and Annoy.
• EE

  Ellie

  May 1, 2026
  1.0
  I bought a relatively new iPhone less than a year ago, and after getting the screen replaced with AppleCare today, my phone feels significantly worse than before. The touch sensitivity is noticeably slower and less responsive — honestly, it feels like I’m using an iPhone 6 or 7 again, not a newer model. I’m extremely disappointed because this issue only started after the screen replacement. I came in expecting a proper repair, but instead, my phone performance got worse. What’s more frustrating is that the staff couldn’t properly test or confirm the issue. I was told different things by different employees, and in the end, they said there’s nothing they can do since their system shows the screen is “fine.” That doesn’t reflect the actual user experience at all. I spent several hours in the store and left with a phone that performs worse than before, with no real solution. Overall, this was a very disappointing after-service experience. I expected much better quality control and support after a repair like this.
• SS

  Sarayah

  Apr 28, 2026
  1.0
  I recently visited the Apple Store and found the entrance doors extremely heavy, with no automatic opener or accessible alternative. This is not a minor inconvenience. It is a barrier. People who use mobility devices should not have to rely on someone else just to enter a store. That is a failure of accessibility. In 2026, this should already be standard. Accessibility is not optional, and it should not depend on assistance. Do better!