VCA Alderwood Companion Animal Hospital

Reviews

• NN

  Noor

  Jun 4, 2026
  1.0
  My first experience with Jill James was extremely disappointing. I arrived about 10 minutes late, and instead of being treated with understanding, I felt I was met with a rude and unfriendly attitude from the moment I walked in. The entire visit felt uncomfortable and unwelcoming. When I explained that I didn't want my puppy sitting on the exam counter because of concerns about bacteria and cleanliness, James seemed irritated and gave me attitude with side eyes and cleaned the table rather than addressing my concerns professionally. Throughout the appointment, I felt rushed, as if getting me out the door was more important than providing quality care. I also asked several questions about my puppy's health, but instead of receiving detailed explanations, I was simply told to look at a flyer. As a pet owner, especially during a first visit, I expected better communication and more guidance. A veterinarian should take the time to educate and reassure clients, not brush off their concerns. What made the experience even more unprofessional was hearing negative comments about staff members and trainers during the appointment. That is not something clients should be witnessing in a professional veterinary setting. Overall, I left feeling frustrated, uncomfortable, and disappointed. A veterinarian can appear friendly at first, but what matters is how they treat clients and their pets during the appointment. Unfortunately, this experience did not meet even basic expectations for professionalism and customer care. I would not return, and I cannot recommend this clinic based on my experience. If I could give zero stars, I would.
• AM

  Adam McDonald

  May 3, 2026
  5.0
  I cannot say enough wonderful things about Alderwood Companion Veterinarian Hospital. From the moment we walked in, the entire staff was warm, welcoming, and genuinely caring. They treated both us and our pet with so much kindness and compassion, which made a stressful situation so much easier. The veterinarians were incredibly knowledgeable, patient, and thorough in explaining everything. They took the time to answer all of our questions and made sure we felt comfortable with every step of the process. It was clear that they truly care about the health and well-being of every animal that comes through their doors. The hospital itself was clean, organized, and had such a calm and comforting atmosphere. You can tell they take pride in providing excellent care and creating a positive experience for both pets and their owners. It’s hard to find a veterinary team you trust completely, but Alderwood Companion Veterinarian Hospital whas absolutely earned that trust. I would highly recommend them to anyone looking for compassionate, professional, and outstanding veterinary care. They go above and beyond, and we are so grateful for everything they have done for us.
• CS

  Craig Simpson

  Mar 17, 2026
  5.0
  Everyone is very caring and professional, and with a new kitten they provided him some toys. They go a step beyond a normal veterinarian clinic. Thank you for your service and help to make sure my kitten is healthy and taken care of.
• JE

  Jessica Eslick

  Feb 26, 2026
  5.0
  Would give them 7 out of 5 stars. They were so nice and you could tell they were there to help sick animals not take advantage of people that were vulnerable. Completely went above and beyond to help my pup
• BW

  Bella Wichert

  Feb 2, 2026
  5.0
  Super friendly all around! Our appointment only took twenty minutes and our kitty was very happy.

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