Cricket Wireless Authorized Retailer

Reviews

• MC

  MARVIN KRAZY CRAWFORD

  Jun 19, 2026
  5.0
  Today I had the pleasure of visiting the Lynnwood Cricket store, and before anyone said a word, I knew something was different. Oddly enough, it started with the atmosphere. The store was clean, welcoming, and even smelled amazing. That may sound like a small detail, but excellence often announces itself in small ways long before it reveals itself in big ones. Then I noticed the customers. People were smiling. They weren't stressed. They seemed genuinely happy to be there. That's when I realized I wasn't just walking into a phone store—I was walking into an environment shaped by leadership. And then I met Stephanie. From the moment she began helping me, she demonstrated a level of professionalism that was impossible to miss. She listened carefully, understood exactly what I needed, and handled every challenge with confidence, patience, clarity, and humor. When a phone call needed to be made, she stepped up immediately and handled it with the kind of skill that turns problems into solutions. What impressed me most was that every obstacle seemed to energize her rather than frustrate her. She remained focused, kind, and completely committed to helping me accomplish what I came there to do. I've learned that stores don't create experiences—people do. And Stephanie created one of the best customer service experiences I've had in a very long time. As I often say, "People may forget what you sold them, but they rarely forget how you made them feel." Stephanie made me feel valued, heard, respected, and appreciated. Cricket should be proud to have her. The Lynnwood store is fortunate to have her leadership. And customers like me are fortunate to cross her path. Thank you, Stephanie. You turned a simple visit into a memorable experience. Hoy tuve el placer de visitar la tienda Cricket de Lynnwood y, antes de que alguien dijera una sola palabra, supe que había algo diferente. Todo comenzó con el ambiente. La tienda estaba limpia, acogedora e incluso tenía un aroma agradable. Puede parecer un detalle pequeño, pero la excelencia suele anunciarse en los pequeños detalles mucho antes de mostrarse en los grandes. Luego observé a los clientes. La gente estaba sonriendo. No estaban estresados. Parecían genuinamente felices de estar allí. Fue entonces cuando me di cuenta de que no estaba entrando simplemente a una tienda de teléfonos; estaba entrando a un lugar moldeado por el liderazgo. Y entonces conocí a Stephanie. Desde el momento en que comenzó a ayudarme, demostró un nivel de profesionalismo imposible de pasar por alto. Escuchó atentamente, comprendió exactamente lo que necesitaba y manejó cada desafío con confianza, paciencia, claridad y buen humor. Cuando fue necesario hacer una llamada telefónica, dio un paso al frente de inmediato y la manejó con una habilidad que convierte los problemas en soluciones. Lo que más me impresionó fue que cada obstáculo parecía motivarla en lugar de frustrarla. Permaneció enfocada, amable y completamente comprometida con ayudarme a lograr lo que había ido a hacer. He aprendido que las tiendas no crean experiencias; las personas sí. Y Stephanie creó una de las mejores experiencias de servicio al cliente que he tenido en mucho tiempo. Como suelo decir: "Las personas pueden olvidar lo que les vendiste, pero rara vez olvidan cómo las hiciste sentir." Stephanie me hizo sentir valorado, escuchado, respetado y apreciado. Cricket debería sentirse orgulloso de tenerla en su equipo. La tienda de Lynnwood es afortunada de contar con su liderazgo. Y clientes como yo somos afortunados de cruzarnos en su camino. Gracias, Stephanie. Convertiste una visita sencilla en una experiencia memorable. Excellence speaks every language—and today, Stephanie spoke it fluently. La excelencia habla todos los idiomas, y hoy Stephanie la habló con fluidez.
• SC

  Shayne Copeland

  Apr 30, 2026
  4.0
  Recommended a good phone for me and made sure I got what I wanted even though they were out at that location they sent me to a location ten minutes away and called ahead to verify they had it and made sure they held it for me
• RD

  Russ D.

  Mar 17, 2026
  1.0
  The customer service was bad.
• KK

  Kathleen Kerrigan

  Mar 21, 2021
  1.0
  Every time I go into this location the staff are rude and off-putting. They don't even help out nicely they just do bare minimum with their answers and information about their phones. In fact, one lady there just discourages me from getting a phone (this has happened on 3 separate occasions.) When I ask questions, her answers are short and unhelpful. She'll talk to me as if I couldn't afford the phones I'm inquiring about and then walk away while I'm still trying to ask questions... I only go here because it's close to my house and the other one is not convenient for me to go to. However, after the THIRD TIME being here and being treated so dismissively, I'll be going to another location from now now. Bad customer service. Don't recommend this branch... Stay away if you want actual help!

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