Serious Pie - Totem Lake will arrive this month across from the bustling Salt & Straw ice cream shop in Kirkland. More good news…free parking!! A first for one of our joints. Please visit us today to grab a fresh slice of pizza, straight out of our wood-fired oven.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.