Best Buy

Reviews

• SH

  Stefan Heller

  May 13, 2026
  5.0
  Great service with some folks that know enough to guide you in the right direction. Knowing what you want will help you though, as sometimes the options you are down are not always the cheapest to price ratio. So ask a lot of questions to make sure you are getting not only the right product, but the right product at the right price.
• RR

  RBS

  May 11, 2026
  5.0
  I have to post a shout-out to Chris who was so great helping us with a significant amount of electronics we brought in to recycle. (FYI - take stuff out of the boxes as they can't recycle them.) Not only did he provide great Customer Service but he was so fun as we talked about the tech I was recycling. He really knows tech, even the ancient items! I so value that Best Buy recycles tech for free. Some of which I bought from them. Circle of Life right? :-) Two thumbs up on the experience!
• MS

  M S

  May 7, 2026
  4.0
  Posted May 6, 2026 - We're here looking for Apple Max 2 headset. Unfortunately there is no demo set on display so we couldn't test it out prior to purchase. Staff was very friendly and suggested visiting Apple store if we needed a tryout. On our way out, we were again greeted by another staff and asked whether we needed any assistance before wishing us a great day.
• HC

  H Cooperrider

  Apr 26, 2026
  1.0
  I called to make sure they had my damaged item in stock because we had a warranty and that they would be able to take care of it in store. So we made an appointment and showed up. They said we were told wrong information on their c/s line and we'd have to leave our item and they would send it back to Apple and then we'd have to come back to pick up the new item at a later date. VERY FRUSTRATING! So we left and ended up going to the Apple store that took care of us. Unfortunately because we made the appointment at Best Buy instead of Apple we had to wait 2 hours in the Apple store. Big waste of our time, and gas. Best Buy DID NOT take care of us properly. We will consider this when we purchased future items.
• YY

  Yo Yo

  Apr 13, 2026
  1.0
  The store employees gave me false information about the promotion. I traded in my printer, but I didn’t get any credit, even though the official website clearly says, “Offer can be combined with other HP promotions.” At the store, they came up with their own rule. They told me something like, “If the discount is over 15%, the system automatically blocks combining it with the trade-in. There’s nothing we can do.” This is not stated anywhere online. It honestly felt like a made-up excuse just to avoid honoring the deal. I only realized I was misled after I got home. I’m not going back to waste time arguing with them. I’ll shop somewhere else instead of dealing with dishonest employees.

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