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Geek Squad

3.0
(46 reviews)

Business Details

31601 Pacific Hwy S, Federal Way, WA
98003, United States
(253) 945-0073

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
31601 Pacific Hwy S, Federal Way, WA
98003, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.0
46 reviews
5 stars
22
4 stars
2
3 stars
0
2 stars
0
1 star
22
  • KG
    Kels Gz
    2 days ago
    1.0
    Read all the other reviews before even going here. Scheduled appointment and didn’t get called till 10 mins after just to say they can’t fix the phone or replace battery. Staff pushy at selling warranties but can’t repair it. Terrible customer service
  • KS
    Kunwar Singh
    Sep 2, 2026
    1.0
    I arrived 10 minutes late for my appointment and was then informed the grace period was 5 minutes so I would be treated as a walk in. Fine, my fault I arrived late, I’ll wait the hour to be seen. When my turn comes up to get my iPhone replaced under Apple care they tell me they don’t have the replacement phone at the store and it would be 5-7 days to arrive. Why make me wait an hour to tell me that and what was the point of making the appointment for that service if the store won’t be ready?
  • RC
    Robert Clawson
    Jun 13, 2026
    1.0
    Stay away from here. Made appt online and drove from Gig Harbor only to be told sorry we are not seeing phones today. We meant to call all the appointments. Obviously run by children.
  • BK
    bk kim
    Apr 27, 2026
    1.0
    They lost my desktop components. My desktop used to power on, but now it won’t turn on at all.
  • DT
    Dawit Takele
    Apr 21, 2026
    1.0
    The guy with long hair was very rude. I was late for my appointment by 10 minutes and he said that he could reschedule me for tomorrow, while there was only one other customer. He was not polite at all.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Federal Way offer?

Geek Squad provides tech repair, setup, and support services including cell phone repair, computer repair, data recovery, appliance repair, and television repair.

Where is Geek Squad at Best Buy located in Federal Way?

It is located at 31601 Pacific Hwy S, Federal Way, WA 98003, USA.

Brand Certified Facts from Geek Squad

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Certified October 11, 2026Yext Knowledge Graph
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