Don't bother trying to call this store and ask a human being a question. They have an AI virtual assistant that takes all the calls and will just route you to an endless hold. These AI virtual agents are antithetical to good customer service, so their use here says everything about the Best Buy's attitude towards their customers.
MR
Mike R
May 9, 2026
4.0
Had what I needed, line was quick. Customer service was ok
EA
Evan Ault
Apr 23, 2026
4.0
Why does best buy still exist in a retail storefront format? One thing I will say is prices usually seem to match what it is Bing offered for online at Amazon or other retailers. At least im not paying more for the displeasure of not having it delivered straight to the door. Can pick up most online orders placed on Samsung's site, so thats a plus if you need that new TV TODAY... other than that, its kind of depressing to someone who grew up in the 80's and 90's and remembers the glory days when they used to carry casettes/cd's/VHS/DVDs/etc. along with everything you could need to watch and listen.
NJ
Nancy Jones
Apr 22, 2026
4.0
I had a fantastic experience shopping here! The staff was super friendly and knowledgeable, helping me find exactly what I needed without feeling rushed. Plus, the selection of electronics is impressive—I walked away with some great tech at a good price!
PT
PRISTINE TECH
Apr 19, 2026
5.0
Best buy is my favorite store and not be because I'm a tech need, that's part of it, but the friendly customer service is awesome. Everyone is super helpful and knowledgeable and I can appreciate that while shopping for the latest bleeding edge tech. Keep up the great work BestBuy..!!!
What products can I find at Best Buy in Federal Way?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy in Federal Way.
Does the Federal Way Best Buy offer in-store pickup?
Yes, this Best Buy location offers same day in-store pickup services.
What are the store hours for Best Buy Federal Way?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad services including tech support and repair are available at this Best Buy.
Can I recycle my old electronics at Best Buy Federal Way?
Yes, this Best Buy location offers electronic recycling services.
Does Best Buy Federal Way require appointments for service?
No, appointments are not required for services at this Best Buy location.
What nearby places can I visit after shopping at Best Buy Federal Way?
You can visit nearby places like Pavilions Centre shopping center, Papa Murphy's for pizza, or Sub Zero Nitrogen Ice Cream for desserts after your visit.
Are there food options near Best Buy Federal Way if I want to grab a bite?
Yes, there are several nearby restaurants including Taco Bell, Wingstop, and Pho Tai for Vietnamese and Thai cuisine.
What nearby stores offer additional shopping options by Best Buy Federal Way?
Nearby shopping options include Sole Perfection Shoes, JOANN Fabric and Craft Stores, and Mattress Depot USA.
How can the nearby Geek Squad and Best Buy locations assist me?
Geek Squad provides IT and electronics repair services, while Best Buy offers a wide range of electronics and appliances, making it convenient to shop and get support in one area.
Brand Certified Facts from Best Buy
This information is certified by Best Buy and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified May 17, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: