Best Buy

Reviews

• ZZ

  Zee

  1 day ago
  1.0
  Because I only order from Best Buy about once a year, I always forget how awful the experience is until I’m rudely reminded the following year. Shockingly, their terrible shipping never improves year to year. Without fail, every single item they ship arrives damaged or broken—it doesn't matter if it's a delicate electronic device or a sturdy non-electronic item. The worst part is how this terrible company handles their mistakes. Phone support is 100% useless and customer service is nonexistent. There are no easy exchange options. Unlike Amazon or Walmart, who actually know how to make things right, Best Buy gives you absolutely zero courtesy credit for your trouble. Instead, they force you to physically drive to a store to handle the return—completely defeating the purpose of paying for the convenience of shipping in the first place. The sheer level of inconvenience is staggering. They don't respect your time or your money. Save yourself the massive hassle and shop elsewhere. it is simply not worth ever shopping at Best Buy.
• ZS

  Zack Shobe

  4 days ago
  1.0
  I am currently standing and waiting in the customer service line so that I can pay for my one single item, a keyboard, and get on with my day. Why am I in the customer service line you ask? Because despite they’re being a plethora of on the clock Best Buy employees around they don’t have a regular register open. Everyone paying for an item has to wait for all of the returns that are also in the same line. Whatever genius thought of this at Best Buy needs to be fired. 13 minutes I’m standing I’ve been standing here to pay for one item. I don’t know if this is a normal practice at every Best Buy or just a one time thing but it needs to never be a thing again.
• JB

  Janell C. Bennett

  5 days ago
  5.0
  Was able to renew my service contract within 5 minutes.
• JL

  John Linares

  May 3, 2026
  1.0
  Horrible Customer service, placed a order for a 98” tcl tv scheduled to get delivered and installed May 1st, the day came, my wife stayed home and missed a day of work to be able to be home when they get there, they never showed up even though they gave us a time window. The whole day passed and called the store multiple times, nothing. Didnt even think to reach out to let us know. Very unprofessional and disappointing.
• ZM

  Zorka Martinovich

  Apr 23, 2026
  5.0
  Needed quick assistance with my laptop. Thank you Shamir Parra for fixing my laptop and getting my out the door quickly. You exceeded expectations and did great work. I purchased the service plan last year and have gotten my money's worth with issues that came up that I would have paid for a la carte previously. It saved me money in the long run and I am more apt to head to BB for assistance knowing I have the coverage. A great value and service all around!