Apple Stonebridge Potomac Town Center

Reviews

• TC

  Taylor C

  Sep 23, 2026
  5.0
  Joe was absolutely amazing! He saw I needed help and came right over. He made the process smooth and easy. I was expecting it to take a lot longer but despite them being busy, Joe didn’t make it seem that way. He gave me his undivided attention and I really appreciate that. I always like coming into this store and will continue to do so. Thank you so much Joe!
• SS

  Sam

  Sep 19, 2026
  1.0
  Their service has been down the hill for the last few months and a year. It has been so disappointing to any customer service representative there which never helped me or did not try. I would think again to go there.
• RH

  Rick Hoang

  Sep 19, 2026
  3.0
  I pre ordered the 2 iPhone 18 Pro for me and wife. I came to pick up the phones on 09/19/2026. I queued outside until my turn. I had assigned time slot for my pickup. Went in and got assigned a table. The pickup experience was not good because i had to wait at the table for 20 mins without anyone asking me. I just need to pick up the phones and leave. Instead, i had to wait at the table because the two staffs were serving other customers who came before me. My issue is why i had to wait just to pick up. It only took 5 mins to help me. The store should have been more organized and asked the customers if they just come here for pick up? Do they need any help setting up or trading in? Stuff like that! Store managers, please be organized and manage your store better.
• TH

  Tammy Hill

  Sep 10, 2026
  1.0
  Waited 3 days for an appointment to Fix my cracked screen. Was told that I have to come back tomorrow at 10:50 to drop it off for the day. Why even have an appointment if I have to come back and drop it off. She said they were too back logged to get to me. Maybe next time call the customer tell that so we don’t take time off work you all know what we are coming in for. Unfortunately I work from my phone all day I need it during regular business hours I can’t just drop my phone off. They are super quick to sell you 1500.00 phone and have time for that but can’t make time to fix them especially when they are only few weeks old.
• LD

  Lynn Diamondz

  Sep 4, 2026
  1.0
  Came in today to look at Apple Watches. A worker asked if I needed help. I asked what’s the main differences between the three watches and he told me actually you can keep reading to find out. So I did…he was Spanish then a Spanish customer came in and he asked him how he could help him the customer said he wanted to look at the iPhone 17 and the worker said sure I can show you them over here . It felt like I was being racially profiled and discriminated against. Really makes me not want to buy anything Apple at all . I should’ve asked for a manager but I just left. Disgusting, poor customer service.

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