Apple Lynnhaven Mall

Reviews

• TS

  Tracy Saravanan

  Aug 23, 2026
  1.0
  Whenever I come to Apple, I am pleased with the expertise and how easily the staff diagnose and fix issues. However, I am always subjected to at least an hour late even if I arrive early. Today, I arrived as the store opened at 11am today. I walked in with a handful of people. Yet, I was told I had to wait for an estimated 1 hour. No problem. After over an hour, I checked in, but was told I'd have to wait more. When my notification came through that they were ready for me, I was told to sit in the back near the Genius Bar. It is now 1pm, but I am STILL WAITING. This is crazy. There needs to be a better system.
• EB

  Edward Brady

  Aug 21, 2026
  5.0
  Thanks to Sierra who made my day by getting a complicated issue resolved on my apple sigh in so happy now
• DB

  Danielle Bisset

  Aug 20, 2026
  1.0
  Went in person to make an appointment since I had so much trouble making one on the website. Was asked why I wanted to make an appointment, then was told that they cannot help me. I was simply needing help understanding some of the safety features on my iPhone. I am traveling abroad and wanted to make sure I had the correct safety settings on my phone in case it gets stolen. I was told that they can’t help me. So, the Apple Store could not help me understand the Apple features included on my Apple iPhone. Was told that I needed to do my own research. I’m sorry, what?
• MM

  Maximilian McCrary (Max)

  Aug 20, 2026
  1.0
  I normally don’t leave negative reviews, but this experience became so absurd that Apple Support ultimately told me I should document it here. I brought my iPhone Air into this store Sunday after making a Genius Bar appointment because it had been constantly freezing, glitching, refusing to open apps or answer calls, and requiring multiple restarts per day. After roughly 90 minutes of diagnostics, I was initially told to wipe the phone and start fresh. Before doing that, I asked the technician to run a hardware test. Good thing I did. That test immediately showed the core logic board was WAY outside normal stability parameters and needed replacement. They didn’t have the part in stock. No big deal. I was told it would arrive in 2–3 days and the repair would take 1–2 hours. Tuesday evening, the store called and said the part had arrived. I returned Wednesday around 2:30 PM and was given a completion time of 5:10 PM. I came back around 5:40 and was repeatedly told they were “checking on my phone.” Around 6:00, a senior technician told me the original technician had installed the replacement part incorrectly and the phone was not functioning. He said he would personally try to correct it by around 6:30. At roughly 6:45, he came back with worse news. They could not fix the incorrectly installed part, and while trying to correct it, they had cross-threaded additional internal components and completely bricked my phone. So I walked into the Apple Store with a functioning phone that needed a warranty repair, and Apple turned it into a phone that no longer functioned at all. To the technician’s credit, he immediately acknowledged they would replace it at no cost. Unfortunately, they didn’t have a replacement in stock either, so another had to be shipped in. I was leaving town Friday. They offered me a loaner: a heavily used, scratched-up iPhone 14. Cosmetic condition aside, it worked, so fine. Then I learned Apple could not activate my number on it. I had to go to my carrier myself. It was about 6:50 PM. The AT&T store in the mall closed at 7:00. So after Apple destroyed my phone during a routine repair, I literally had to sprint across the mall minutes before closing just to get Apple’s loaner activated before my trip. Thankfully, AT&T handled it quickly. You would think that would be the end of it. It wasn’t. When I finally got home — and this mall is NOT close to my house — the loaner was below 20% battery. I went to plug it into one of my USB-C chargers and realized the iPhone 14 still uses Lightning. Apple had given me a nearly dead loaner and NO Lightning cable or other way to charge it. So at approximately 9:15 PM, after spending hours dealing with a repair Apple had botched, I had to leave my house again and spend my own money buying a Lightning cable just so I could charge the temporary phone Apple gave me because Apple broke my actual phone. At that point I called Apple Support because the situation had become ridiculous and I wanted it formally documented. The representative agreed it warranted escalation, opened a claim, and encouraged me to leave a Google review for this store. So, here we are. The employees were generally polite, and the senior technician took responsibility and arranged the replacement. That said, every consequence of Apple’s mistakes became my problem to solve. I came to Apple with a functioning phone needing a routine warranty repair. I left without my phone because Apple damaged it beyond repair, spent hours (between 5 and 6...) dealing with their mistakes, had to rush to my carrier to make their loaner usable, and ultimately had to spend my own money at 9:45 PM just to charge it. This is exactly why I’m leaving a one-star review. Being polite and agreeing to replace a phone your own technicians destroyed is the bare minimum. It does not make this a remotely acceptable customer-service experience, much less the “premium” experience Apple advertises.
• KS

  Kayleigh Smith

  Aug 5, 2026
  1.0
  They will stand there and actively not be doing shit am still ignore you despite being told “I’ll send someone over right now”. Save your time and energy and go to Best Buy.

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