Best Buy

Reviews

• AA

  ahmed alsoltany

  3 days ago
  1.0
  Jeni at pick up, or whatever her name is is amongst the worse customer service humans I have ever encountered with.
• GM

  Gaya M.

  May 4, 2026
  5.0
  Unbelievable Experience today with Aria Komrani! What an amazing human being! Professional, Patient, and Very Kind! He was literally attending 5 people at once. Helped me set my phone even though he shouldn't not , it's buyers responsibility. He saw my struggle and was just there for me. Merci dear Aria! I will send my friends to your way! And obviously be your loyal customer. 🌹
• EM

  Eric Magee

  May 2, 2026
  1.0
  I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store’s leadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn’t eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Stefan Mcclinnhan, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, “Yeah, you don’t have a warranty protection,” making it clear he had no interest in helping or even listening. When I asked for his business card, he didn’t address me directly. Instead, he yelled at the associate to give me a card and walked away. I’ve been a loyal Best Buy customer for over 15 years. I’m a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Jeffery Williams represents exactly what’s wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.
• DD

  Dwight

  May 1, 2026
  5.0
  I was serviced today by one of your employees Josue I came in looking for a MacBook a few weeks ago and was still on edge about what model to purchase the last time I was there about a month or two ago. he helped me buy a microphone for some recording stuff that I was doing that day and I told him that I would come back to look at the MacBook, in which I did today… This employee right here is absolutely outstanding. And what all employees should stride to be like. We chatted for a good while about some other products which he was very knowledgeable about 10 out of 10 will keep coming back specifically for the experience that I was given.
• CH

  C H

  Apr 14, 2026
  1.0
  Extremely disappointing experience on 4/14/26 at this Best Buy, largely due to an extremely inept general manager, Stefan Mcclinnhan. I had already worked through the situation with a supervisor, Kris, who clearly explained a resolution to accommodate me. Everything was handled appropriately until Stephon inserted himself and unnecessarily escalated the situation. Instead of taking the time to understand what had already been resolved, he overrode Kris’s guidance, became confrontational, and publicly accused me of trying to bypass a process I was actually following based on his own team’s direction. His tone was belligerent, and the way he spoke to me in front of other customers was completely unprofessional and humiliating. Upon reviewing recent customer experience feedback for this location, it becomes clear that this is not an isolated incident. There appears to be a consistent pattern of poor customer service, which raises serious concerns about the overall store experience under Stephon’s leadership.

Frequently Asked Questions About Best Buy