Best Buy

Reviews

• MY

  Marko Yousry

  3 days ago
  1.0
  🚨 FRAUD, RACIAL DISCRIMINATION & POLICE INTIMIDATION AT STORE #269! 🚨 Do not trust this store! They use language barriers to scam customers, steal trade-ins, and then threaten you with arrest when you ask for your money. I traded my S24 Ultra for an S26 Ultra. Employee ASIF scammed me on day one by putting $390 instead of the promised $490 trade-in value. The next day, Store Manager BARBARA was extremely racist and hostile towards me because my English isn't perfect, refusing to honor the official Samsung $590 price match. Later, corporate support (MASOOD) confirmed my total price should be $1,289, but the store secretly charged me over $1,400! I have already paid my first month's payment on this device based on their lies! When I went back today to get my rights, Asif admitted there was a mistake, but Manager DANIEL refused to refund me, using the excuse that "a month has passed"—proving they intentionally stalled me for weeks so the return window would close while they take my money! When I demanded my refund, Daniel became aggressive and said, "Leave right now or I will call the police and have you arrested." He then ordered Asif to completely ignore me. This branch is running a criminal, bait-and-switch operation. They steal your phone on paper, make you pay the first installment, and use the police to threaten you when you catch them. Avoid Asif, Barbara, and Daniel. I am taking this straight to the FTC and corporate!
• JJ

  J.R.

  May 10, 2026
  5.0
  Lucy at Best Buy⁠� provided amazing customer service from start to finish. I came in to pick up my open-box Samsung Galaxy S26 Ultra 512GB, and she made the entire process quick and smooth. She was very knowledgeable and answered all of my questions about which screen protector would be the best option for my phone. Lucy also allowed me to carefully inspect the phone to make sure it was in excellent condition just like it was listed on the website, which I really appreciated. On top of that, she directed me to the Geek Squad team so they could professionally install my screen protector for me. Overall, Lucy went above and beyond with her professionalism, helpful attitude, and efficiency. Great experience all around — definitely 5-star service!
• AM

  Amy May

  May 9, 2026
  5.0
  There was a worker named Daniel that was the first person to come offer his help in figuring out how to work my digital camera. He was insistent on helping me find the charger for it and was very friendly. I left the store feeling very content and very impressed by his customer service.
• BB

  Bobby Balow

  May 1, 2026
  1.0
  I never write reviews, but felt obligated. We purchased an "open box" TV in Excellent condition. The description states it comes with everything in the retail box including eligibility for manufacturer warranty. I confirmed this when we went to pick up the TV with the sales associate. The tv was wrapped in bubble wrap with "all accessories" inside but not observable because of the wrapping. Turns out when we got around to mounting it a week or two later, there were no screws, mounting bracket, legs, or clips to secure the frame to the tv. The TV is a special "canvas TV" and can only be mounted with these clips. Best buy said it's beyond the return period and they said they could only give $50 off a retail version of the TV which would cost us an additional $350. They were extremely unhelpful, did not seem to care about our trouble or their incorrect and misleading terms of sale, and wouldn't try to help us source parts to make the TV mountable/usable. We now have a very expensive TV that can't be mounted or stand up-right by itself without spending hundreds of dollars trying to source these various parts.
• PD

  Paul Drummond

  Apr 28, 2026
  1.0
  This store keeps letting people leave ghost chairs outside for pokemon drops. As I post this one masked man is watching over a dozen chairs to try and fight people who actually wait in line. They need to do something about this.

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