In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to:
• Help you discover inspiring new technology
• Keep you up-to-date on the latest tech innovations
• Provide you with the help you need to get more out of your tech, electronics and appliances
New Technology Solutions to Make Life Better
Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use.
Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.
New Tech & Top Products
To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.
Creative Ways to Use Your New Technologies
Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.
Tech Troubleshooting Tips
Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed.
To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.
Reviews
3.3
47 reviews
5 stars
19
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Roger Brown
Jun 11, 2026
3.0
The actual geek squad employees were very helpful just understaffed at the time of my transaction. The only complaint I have is when trying to contact them through Best Buy is that you have to communicate with a call center and not the actual store. Otherwise, my computer was completely fixed and running better than ever
KS
Keith Saunders
Feb 9, 2026
1.0
I came in on a Thursday morning with a busted iPhone 16 screen through Tmobil and was told the first available appointment was the following afternoon. I then received a call from them asking me to reschedule because they were having staffing issues a wouldn’t be able to fix my phone without leaving it overnight. So I did and came in the next day for my appointment. The guy told me there was no claim on my phone but that it was covered under Apple care and they had screens in stock and the tech would have it ready in three hours. When I arrived I was told that they put the new screen on and it went smooth but my phone failed ‘diagnostics’ so they had to put my old screen back on (now it’s way worse literally couldn’t see anything on my screen) and I could take it to the Apple Store to see if they could fix it or they could order the ‘parts’ and they would come in within a week…I went to Fruit Fix the next day and they fixed it in 10 minutes. Don’t waste your time here unless you don’t really need your phone for a couple of weeks.
SH
Steve Huffman
Jan 9, 2026
1.0
It took me 45 minutes to schedule an appointment for setting up my recently purchased smart tv. I specifically stated that I was not available until 2:00 or later on the day it was scheduled. I repeated this information several times so that there was no misunderstanding. The night before my appointment I received a text indicating that the service technician would arrive between 7:00 and 11:00. I called the store to let them know the appointment needed to be changed to the 2:00 time. I was told that there were no notes regarding the time but they would make a note indicating the change. The technician called me on the morning of the appointment and said that he was on the way to my home. I had to quickly rearrange my schedule to avoid the appointment from being scheduled a week later. The technician was very polite and was able to address the issue within less than 15 minutes. The new tv was not working properly and needed to be reset. Don’t waste your time and money (15 minutes cost me $120.00) dealing with Best Buy. They don’t have a clue how to run a business and how to respond effectively to customers!
What services does Geek Squad at Best Buy in Richmond offer?
Geek Squad provides tech repair, setup, and support services. You can schedule service either in store or online.
Where is Geek Squad in Richmond located?
Geek Squad is located at 1560 W Koger Center Blvd, Richmond, VA 23235, USA.
What are the opening hours for Geek Squad in Richmond?
Geek Squad is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
How can I contact Geek Squad in Richmond by phone?
You can reach Geek Squad at +1 804-897-8080.
Does Geek Squad have any special deals currently?
Yes, Geek Squad has Black Friday Deals available. More details are on their Best Buy store page.
Can I schedule Geek Squad services online?
Yes, you can schedule tech repair, setup, and support services online through their website.
What types of repairs and support does Geek Squad provide?
Geek Squad offers cell phone repair, computer repair, data recovery, electronics repair, appliance repair, and television repair services.
Is Geek Squad located near any other Best Buy stores or related electronics shops?
Yes, Geek Squad is located near a Best Buy electronics store and other Geek Squad service locations, which can be convenient for product purchases and support.
Are there any dining options near Geek Squad in Richmond?
Yes, nearby dining options include First Watch - Midlothian for breakfast and brunch, Texas Roadhouse for steaks, Mellow Mushroom for pizza and bar, CAVA for Mediterranean fast food, and Oasis Mexican and Guatemalan Food.
What healthcare and counseling services can I find near Geek Squad?
Close to Geek Squad, you can find Huguenot Pediatrics PC for pediatric care, Comfort Counseling and See Me Therapy for mental health support, Midlothian Women’s Center, New Pathways Youth and Mental Health Support Services Inc, and Healing Circle Counseling and Services, LLC.
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