Apple Reston

Reviews

• BB

  Bubblytube

  Oct 3, 2026
  5.0
  It was my very first time to visit for the service. Checked in and was informed for 90 min wait. Shawn was very attentive, friendly and professional.
• KT

  Kate T.

  Sep 29, 2026
  1.0
  Extremely disappointing experience with Apple Reston and Apple’s after-sales support. My 14-inch M4 MacBook Pro had been used for only about 14 months, and very lightly at that, when it suddenly became completely unresponsive. The computer still looks almost new. It has never been dropped, exposed to liquid, or otherwise physically damaged, and I used the original Apple charger and cable. Apple opened the MacBook and documented a burn mark on the logic board, but they could not determine what caused it. No confirmed liquid or accidental damage was identified to me. Despite this, Apple quoted me $817 plus tax to replace the logic board on a computer that originally cost about $1,300. What frustrates me most is that Apple does not actually repair the failed component at board level. Their solution is simply to replace the entire logic board, resulting in an extremely high repair cost that the customer is expected to absorb completely. I also requested the complete technician/repair notes, particularly documentation regarding whether any liquid, corrosion, impact, or accidental damage had been found, but Apple would not provide the complete notes. I escalated the matter through Apple Support and Apple Executive Relations, but Apple continued to focus almost entirely on the fact that the one-year warranty had expired and that I had not purchased AppleCare. I understand that the written warranty is one year, but optional extended coverage should not be used to normalize a premium laptop suffering a major unexplained internal hardware failure after only about 14 months of light use. Since this happened, I have also found numerous other MacBook owners reporting similar sudden no-power failures, logic-board failures, and, in some cases, burned components or scorch marks. These reports do not prove that every case has the same cause, but they certainly make me question whether this type of failure is truly isolated. I expected much better durability, transparency, repairability, and customer support from a premium product at this price point. This was my first MacBook Pro, and this experience has seriously damaged my confidence in Apple.
• MP

  margie peralta

  Sep 24, 2026
  1.0
  Attention Management: I strongly advise against patronizing this location due to significant operational deficiencies. The order pickup process was exceptionally disorganized and frustrating. During a period of high volume—coinciding with a new iPhone release—an employee identified as KC informed me that the transfer would require only a few minutes. Upon arrival, I waited 15 minutes before being called. KC was simultaneously assisting five customers; two were already being served when she began assisting me as the third individual. A fourth and fifth customer arrived during this time. Another employee questioned the feasibility of the process. My growing frustration was evident, and I departed without exchanging pleasantries; no acknowledgment was offered by staff. Customer traffic remained constant. I urge leadership to address this lack of organization and communication during peak periods. I am disappointed and recommend corrective action.
• B8

  Boat people 80

  Sep 22, 2026
  3.0
  The store was a little bit small in comparison with Tysons & also under staffs, so be prepared to wait for your turn. I recommend placing an order online and scheduling pick-up time if you do not want to wait.
• HW

  Hamza Wasim

  Sep 14, 2026
  1.0
  Paid $400 for an iPhone screen replacement here. Three days later the phone was exposed to rain and failed — touch response degraded, then the display went white and the phone became unusable. I brought it back and asked them to evaluate it as a repair warranty issue, not a liquid damage claim. My reasoning: this phone had been through weather before without a problem. The one thing that changed was that Apple opened it up and resealed it. Apple's own repair documentation notes that an improperly performed repair can compromise water resistance, and a properly done Apple display replacement is supposed to restore the seal — that's a meaningful part of what you're paying the premium for versus a third-party shop. The store declined. As far as I could tell, the diagnosis consisted of checking the liquid contact indicators and stopping there. Nobody addressed whether the display adhesive and gasket were correctly seated during the repair I had just paid for. The indicators confirm water got in. They say nothing about why water got in three days after a $400 reseal, and that was the actual question I came in with. I'm not claiming anyone acted in bad faith. But if the policy is that Apple takes no responsibility for water resistance after its own repair, customers should be told that at the counter before they pay, not discovered afterward. And a denial should involve examining the work that was done, not just the symptom. Disappointing outcome for a repair priced as a premium service.

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