Apple Reston

Reviews

• RR

  rich richardson

  4 days ago
  1.0
  The most unorganized store on earth! The DMV is much better actually, because you grab a number and sit down and be quiet and wait your turn. I go in the store to buy a new phone as a gift for someone (I personally cannot stand anything apple related) and they shuffle me from one person to the other. I am told to just wait against the wall and "someone" will eventually help me. How do they know I'm next?? No one ones. Then, after several minutes of waiting, I approach a team member who is doing NOTHING, and he walks me over to another team member that is helping a customer and that team member tells his peer that he's going to lunch after his current customer! So that meant, the team member that I was apparently going to be helped by next wasn't going to help me at all, because they were going to lunch. Then they call another person, who is literally giving a speech on how the laptop works in front of NO AUDIENCE! LOL! Instead of getting the phone for me, he gets on the microphone and starts yapping about settings on his laptop. All the while, several team members just walking around doing nothing with tablets in their hand! If this isn't the strangest and most ridiculous setup of how to help customers I have ever encountered in a business! How this place sells anything at all, even the wisest among us will never know. Bad products and TERRIBLE SERVICE!!
• M2

  Merlin 291

  Jul 1, 2026
  1.0
  They have poor customer service. I went to buy three iPhone 17s, but no one helped me; one person would show up and then leave, then a girl would come by and leave—terrible service.
• FA

  Fariya Arubi

  Jun 30, 2026
  5.0
  I went there service was really nice didn’t have a appointment but still let me see in the place is very clean and workers a hard working and fast
• ND

  Niki Dallhammer

  Jun 13, 2026
  1.0
  THE WORST! Hackers try to Break into old phone later! I bought a new Macbook and an Iphone and gave them my old devices, a young lady said we only need the apple ID and then went on to delete all my content (she said) so I was left with NO phone numbers or apple ID (as you need to have a phone connected) all before an international flight. you would assume they should know that and ask people before deleting all my numbers. And now 2 weeks after, I have MY old phone try to access my Instagram account from an adress in West Virgina!!! HOW??? They said they deleted my phone, but obvsiously they use it and sold it. There is something seriously wrong here. MANAGEMENT! check your employees! Do NOT leave your old devices there.
• JS

  John Snow

  Jun 4, 2026
  1.0
  Customer service at the Apple Store in Reston is very disappointing. I had a poor experience with one of their employees. Apple customers pay a premium not only for the devices, but also for the ecosystem and the quality of service. My family and I have been using Apple products since 2006, and we consistently purchase AppleCare for all our devices, even though we rarely need to use it. Recently, I broke my phone and took it to the Apple Store in Reston. At that time, the service representative informed me that my device was covered under AppleCare and that they would order the necessary parts and contact me once they arrived. I then went home, began using an older phone, and unfortunately forgot about the repair. Several months later, when I returned to the store, I was told that my phone could no longer be serviced because my AppleCare coverage had expired. I was informed that they had attempted to contact me in the days following my initial visit, and since I did not respond, they could no longer proceed with the repair. Now I hate Apple and want desperately to get away from this ecosystem.

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