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Geek Squad

3.3
(68 reviews)

Business Details

12151 Jefferson Ave, Newport News, VA
23602, United States
(757) 930-8945

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
12151 Jefferson Ave, Newport News, VA
23602, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

2 lists · 8 items

Explore offerings from Geek Squad on 12151 Jefferson Ave in Newport News, with popular we offer same-day samsung cell phone repair* and disclaimers available at this location.

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Samsung

3 items

We Offer Same-Day Samsung Cell Phone Repair*

We can repair your Samsung cell phone on the same day you bring it to our store.* As a Samsung Authorized Service Provider, Geek Squad Agents at this location are certified in servicing and repairing select Samsung cell phones. We can help no matter how you're covered or where you purchased your device. Plus, all service parts come directly from Samsung.

Repairs We Perform

· Cracked screens · Display issues · Software issues · Audio issues · Power/charging/battery issues · Component replacement for smartphone buttons · Component replacement for smartphone cameras

Devices We Repair

Best Buy stores that are Samsung Authorized Service Providers offer same-day repairs on Samsung smartphones from Verizon, AT&T, Sprint, T-Mobile and North American unlocked: · Samsung Galaxy Note5 · Samsung Galaxy S6 · Samsung Galaxy S6 edge · Samsung Galaxy S7 · Samsung Galaxy S7 edge · Samsung Galaxy Note8 · Samsung Galaxy S8 · Samsung Galaxy S8 edge

Disclaimers

Disclaimer:

*For select Samsung cell phones. May require reservation. Most repairs will be completed on the same day if all necessary parts are in stock and the device is dropped off before 7 p.m. local time. Repairs requiring entire device replacement will take place via a mail-in exchange process which may take more than one day to complete.

Reviews

3.3
68 reviews
5 stars
34
4 stars
4
3 stars
1
2 stars
4
1 star
25
  • ZZ
    Zack
    May 9, 2026
    1.0
    Their technicians will lie to you about what work needs to be done on your products and will damage your products in the process of "repairing" them and then point to the fine print in their contract saying that all damage they inflict upon your device is not their responsibility.
  • SC
    Sacha Caughorn
    Jan 17, 2026
    1.0
    It’s rather off putting when the tech repair company has computers that are also broken and malfunctioning. Horrid experience. With the price for diagnosis that find no resolution or provide any other solution than a factory reset, you are better off buying a new device. Waited over 45 minutes to pick up a device that was unable to be fixed.
  • MS
    Melissa Smith
    Jan 26, 2020
    1.0
    They don't have anyone in house to fix the problem they have to send my computer out.
  • FJ
    fooky jama
    Jul 26, 2019
    1.0
    Took my computer in because i cant get windowsbto install on my new ssd. Got a call an hour later because "the screen started flickering" somethin lg it has never done before. Go back to the store and the screen works uust fine... Hmm, seems like a lazy technician to me.

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