Apple Tysons Corner

Reviews

• EE

  EW

  3 days ago
  5.0
  The Tysons Apple Store reviews are BAD so I went to Microcenter. I made a Microcenter appointment for a "Consultation" at their "Knowledge Bar". I arrived to find there was NO Knowledge Bar & NO Consultation. There was just a clueless guy who offered to take my computer & have someone call me in 3 Days (maybe). I went home angry & made a "Genius" Appointment at the Apple Store. At The Apple Store, I was greeted immediately by Alan (Manager). He was nice & helpful. My "Genius" (Megan) was on time. She was smart & good with people. My problem was resolved & I got answers for a zillion questions. I went home in a good mood and better educated. My Laptop is running great. Thanks.
• ZA

  Zoha Ansari

  Aug 31, 2026
  1.0
  Jaime gave me a very hard time trying to buy the phone. told me i needed to enable all these things in the t mobile app then once i did and figured it all out he said there was one more step which was to show id, and once we did he said he cant sell us the phone with the carrier or even connect it because we werent authorized users?? when we did all the steps he told us to do beforehand and didnt tell us it wouldnt work at all until the end. the whole system is stupid im getting a new phone bcuz i dont have storage and its outdated and i need to have ios 18+ to connect to the new phone? genuine madness
• SP

  Selin Penez

  Aug 30, 2026
  5.0
  I had a really great experience at the Apple Store in Tysons Corner Center. Everyone was so friendly, patient, and helpful. I didn’t get everyone’s names, but I really appreciate all the help I received from the whole team. A special thank you to Marlon for taking the time to help me and make sure everything was taken care of. Great customer service all around!
• MM

  marcela montoya

  Aug 30, 2026
  1.0
  I came to ask what did I need to do to get a new phone with apple care, and seems like they did not have people available to do that specific work even tho Ive been paying for apple care which means I pay for the immediate service solution. However, JADE, one of the members there; gave me ONLY ONE solution of me buying a whole new phone, (like if I could take out of my pocket a thousand dollars right there) and later return it, and that was the only thing I could do. The way she explained the situation was in a very NOT POLITE TONE, like if she was absolutely unpleasant of working. She seemed to hate not only us for having a problem we needed to solve but her whole day. This is the kind of people that you don’t want to be helped by, who make you feel frustrated and who definitely make you not want to get apple products, I feel terrible because the way she explained was so rude that simply did not help me understand why or when could I get my phone. I just simply left.
• ZV

  Zulnay andreina Vargas

  Aug 13, 2026
  1.0
  would like to formally complain about an experience I had yesterday at one of your Apple Stores. I visited the store with the intention of purchasing a phone. When we entered, the employee who was welcoming and assisting customers at the entrance treated us in a way that I found disrespectful and discriminatory. When we spoke to him in Spanish, he told us that he did not speak Spanish and made no effort to assist us, direct us, or find another employee who could help us. I completely understand that not every Apple employee speaks Spanish. However, what was upsetting to me was his attitude and his lack of willingness to help. His behavior made us feel uncomfortable, and we felt that we were being treated differently because we spoke Spanish. As customers who came to Apple intending to make a purchase, we expected to be treated with respect and professionalism, regardless of the language we speak. I believe this type of behavior does not reflect the values of inclusion and respect that a company like Apple should provide to all of its customers. I am asking Apple to review this incident and take the appropriate action to prevent other customers from having a similar experience. I hope to receive a response and to know that my complaint will be taken seriously.

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