Cricket Wireless Authorized Retailer

Reviews

• AD

  Ayanna Davis

  Jul 7, 2026
  5.0
  Sandra was very helpful and polite while helping great customer service
• BB

  Brandon Boyd

  Apr 10, 2026
  5.0
  I originally tried to get a phone and set up a work plan through the Cricket website, but ran into an issue because the billing address on my credit card didn’t match the shipping address. So I ended up going into the Cricket Wireless store in Herndon instead. I had no idea there was a location so close to me, and I’m really glad I stopped in. Sandra was awesome and made the whole experience incredibly easy. I walked out within 30 minutes with a brand new activated phone, a case, a charger, and my cell phone plan all set up. Honestly, going into the store was easier than dealing with it online. Thumbs up across the board. Thank you, Sandra!
• AH

  Amelia Headley

  Dec 24, 2025
  5.0
  Excelenticimo. Servicio👏👏
• JV

  Juan Pablo Vivi

  Jan 20, 2024
  5.0
  This experience was great. Liliana is polite and nice. I got my new phone and she was really helpful to set up my phone. This is my first time getting an iPhone and she helped me a lot. Also, the store is a well organized place
• MA

  Mohamed Abdi

  Apr 10, 2015
  1.0
  This is my review on this Cricket Store and the Cricket Company altogether. Whenever I come to this Cricket store with an issue or a question I leave even more confused than I was in the first place. The last experience that pushed me to the edge in store and through calling the company was when I was upgrading to a new phone and learning that UNLIMITED CALLING AND TEXTING is actually limited. I turned in my old phone and I was guaranteed a new phone for free which I had no problem with, and I was happy. I had to switch phones since Cricket teamed up with AT&T and no longer provided anything less than 4G for Smartphones. They didn't have the phone I wanted so I came in another day and spoke to the manager who goes by the name Luis. He told me that I wouldn't be getting the phone I wanted for free and that me upset. I didn't mind paying for a phone, but the problem was that he didn't take the feedback that I was giving him. I was trying to let him know that 2 of his staff members weren't giving me the right information, and that he needed to talk to them about it, but he just kept repeating that the phone wasn't free as if I was trying to argue, but I wasn't I was just giving him feedback so they wouldn't mislead others as well. As for the company I called this morning because my Mother's line got cut and according to Cricket she "went over her minutes", but that would be impossible because we pay for unlimited talk and text so that was pretty frustrating. I called the company directly, and was passed back and forth between 3 people explaining the full situation 3 times which was also really frustrating until I talked to a guy by the name of Kevin who wouldn't provide me with his last name. He tried to explain to me why it got cut and how Cricket could provide only so much data for people to access, but I had to stop him there. I pay my bill for UNLIMITED talk and text the only time where I should have my phone cut is if I don't make my bill payment. This is false advertisement and very sad to come across. I plan switching my phone network provider as soon I get the chance; I am done with Cricket Wireless.

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