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Geek Squad

3.3
(21 reviews)

Business Details

11200 W Broad St, Glen Allen, VA
23060, United States
(804) 364-5900

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
11200 W Broad St, Glen Allen, VA
23060, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.3
21 reviews
5 stars
10
4 stars
3
3 stars
0
2 stars
0
1 star
8
  • PP
    plsnthx
    May 9, 2022
    5.0
    Chris from geek squad was very friendly and helpful. He replaced the old laptop battery while we waited. He gave quick and efficient service. He also was able to fix the port for the battery charger on the laptop. We haven’t had any issues with the repair. Thanks Chris
  • CB
    Chrissie Beverley
    Jan 12, 2022
    1.0
    I would give them 0 stars if I could. Please take your computer to a local repair shop instead of GeekSquad. I brought my computer in for repair, and they convinced me to buy the Totaltech package in order to fix it and have the labor and diagnostic fees covered. They also agreed to call me when they finished their initial diagnosis and let me know if my hard drive needed to be replaced. Not only did they not call me as they said they would, but when I checked on the tracker provided by Best Buy, it said the machine and checked in and out within two minutes. When I went to pick up the machine, they said both hard drives in my machine were failing, and the CPU/Motherboard were potentially damaged as well. Then they told me they couldn't complete any repairs on the machine because it is technically a custom machine. If that was the case, why did you tell me you could repair it to begin with, and charge me over $200 for the Totaltech package? I took my computer to a local repair shop, and they let me know that only one hard drive was giving them trouble, and there was no damage to my computer whatsoever as far as the CPU/Motherboard is concerned. I don't believe the Geek Squad even touched my computer (how could they have done a thorough diagnosis in two minutes)? Please, do NOT take your computer here, and do NOT give these people your business.
  • RG
    Rama Gha
    Feb 7, 2021
    1.0
    I spent hours trying to reach someone over the phone and all they did was putting me on hold forever! And they never came back, i’m extremely disappointed and don’t recommend it to anyone
  • JS
    Jay Strickland
    Oct 12, 2019
    5.0
    Austin at Geek Squad went above and beyond the meaning of 'good service.' He arrived on time, conducted a friendly, personal conversation with me throughout the process, and completed the desired task in less time than expected. My printer still works perfectly, and I am beyond pleased with the services rendered by Austin and Geek Squad. I will definitely use these guys for all my future technological needs. A+ professional work all the way. I highly recommend this branch of Geek Squad to anyone who is looking for honest, professional, and knowledgeable service.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 11200 W Broad St offer?

Geek Squad provides tech repair, setup, and support services including computer, cell phone, data recovery, appliance, and television repairs.

How can I schedule a Geek Squad service appointment at this location?

You can schedule a service appointment in store or online through their website.

Brand Certified Facts from Geek Squad

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Certified July 05, 2026Yext Knowledge Graph
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