Best Buy

Reviews

• MA

  Melanie Anthony

  2 days ago
  5.0
  Incredible selection and enough staff to assist when needed.
• KR

  Kumar Raman

  May 10, 2026
  1.0
  Our Experience with BEST BUY – Important Consumer Warning We had an extremely disappointing and concerning experience with BEST BUY, and we are sharing this review to educate other consumers. On February 4, 2024, BEST BUY delivered and installed a KitchenAid 30” Electric Convection Wall Oven with Built-In Microwave (Stainless Steel). We paid $3,849, which included the appliance, delivery, installation, and a five-year warranty. At the time of purchase, BEST BUY assured us that the warranty would fully protect us, including replacement if any issues occurred during the warranty period. In April 2026, we began noticing a burning smell coming from the microwave portion of the unit. We were concerned this could indicate an electrical short or internal wiring issue. Following BEST BUY’s instructions, we immediately scheduled a service appointment and were advised not to use the unit, as it could potentially cause serious damage. During the first Geek Squad service visit, the technicians stated they could not identify any problem and claimed they did not smell anything unusual. However, the burning odor continued and became stronger, so we scheduled a second appointment. Once again, the technicians refused to acknowledge any issue and took no corrective action. They stated that odors were “normal” for appliances sold by BEST BUY and that nothing could be done. We scheduled a third service appointment, with the same result—no diagnosis, no fix, and no concern for the ongoing burning smell. Due to the serious safety risk, we filed a complaint with the Better Business Bureau. Only after this complaint did the technicians acknowledge the issue. During that visit, the microwave displayed an error code, the burning smell was clearly present, and the internal wiring was found to be extremely hot. This directly contradicted their earlier statements. On prior visits, the technicians had encouraged us to continue using the appliance despite the warning signs. Out of concern for our safety and the safety of our home, we made the decision not to use the microwave, fearing a possible electrical fire or unit failure. As a result of the BBB complaint, I received a call from Kristen (last name not provided), who stated she was the highest point of contact representing BEST BUY leadership. She promised to review the situation and assist with a resolution. More than one month later, there has been no resolution. BEST BUY continues to refuse replacement of the appliance, and their technicians are unable—or unwilling—to identify or fix the problem. Completely frustrated, I also attempted to contact BEST BUY’s leadership, including David Nygaard and members of the Executive Resolution Team, but no one has responded. This experience has shown us a complete lack of accountability, professionalism, and customer safety concern from BEST BUY management, Customer Relations, and Geek Squad. Based on our experience, we strongly advise consumers to think twice before purchasing major appliances from BEST BUY, especially if you are relying on their warranty and service promises.
• VV

  vcrsteve

  Apr 28, 2026
  5.0
  I don't go here. I did when ii was a kid. But they could use some stars, right.
• RB

  Rae B

  Apr 10, 2026
  2.0
  My experience at Best Buy a couple of months ago was frustrating enough that it stuck with me. There was a group of about five associates standing together, laughing and talking about sports, while customers were clearly waiting for help. No one acknowledged me. I eventually had to approach the group directly to ask for assistance. The associate who helped me seemed reluctant and spent about a minute “assisting” before recommending a product that didn’t even meet my needs. There was no effort to understand what I was actually looking for, and no follow-up. In contrast, another associate, Mason (who I had to seek out after about 10 mins of confusion following my first associate “assistance”) completely turned the experience around. He was knowledgeable, asked the right questions, made sure I selected the correct equipment for my intended use, and even helped me bring the item to my car. The difference between those two interactions was stark. If the standard matched Mason’s level of service, this would be a completely different store experience.
• GE

  Greg Eddy

  Apr 6, 2026
  1.0
  ZERO STARS!!! Bought 850$ tv in March for the final four, scheduled delivery for Friday before event, took half day off to recieve tv safely. No show, checked online said on truck. Nope! Called support said it was still in colonial hts. He escalated it for supervisors attn. And callback. NOPE! Called Monday morning spoke to Nipnop somewhere overseas and got an apology with no real answers, asked for supervisor and hit a stonewall and just given the training manual list of responses. Meanwhile I missed all the final four games and out half a days pay for original delivery and another half day for the follow-up delivery. My advice go to best buy let them them showcase their tvs for you and tell them thanks and buy it on Amazon. Much more reliable. Crap for customer service company. Follow up... did what the owner said to follow up on facebook page. no resolution, they just wanted me to type out my issues all over again. Their response to my google review is for appearences only. They want the average reader to think they care and are really going to do something positive. Only recourse is to return it and buy elsewhere. plenty of other options. Go to bjs or costco or amazon. They are on the way out

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