Apple Fairfax Corner

Reviews

• JC

  Janice Cruz

  2 days ago
  2.0
  First of all, it was not the best experience, I physically counted seven employees standing around doing nothing. The woman assisting me seemed to be helping about four people at once, and I spent two hours there just for a repair and then another issue happenes. It was extremely irritating to be told my phone would be ready within an hour and fifteen minutes and that I would receive a call once repaired, I dropped it off around 4:30 ish..By nearly 6 p.m., no one had called, so I drove back and arrived at 6:06 p.m. I explained my situation to the man at the front, who barely spoke English and began closing the door while I was speaking; he said the store was closed and I needed to return another day. Customers were still inside, so I told him that I wasn't purchasing and my phone was inside the store for repair but no-one called me even though they mentioned they would and I just needed my phone. He continued to dismiss me, and every employee he tried to flag down ignored me, likely because they did not want to deal with me since it was 6pm…Finally, someone came outside and served me while I waited outside the store, even though customers remained inside.
• DM

  Digna Mat

  5 days ago
  1.0
  I had an appointment at 6:45, and no one approached me to assist. Three employees were chitchatting about another customer at the table where I was sitting. Not one Apple employee asked if I needed help. One employee with braids saw me and walked the other direction. This is extremely disappointing because my company only uses Apple products. I’ll make sure we stop.
• AH

  alh ha

  Sep 26, 2026
  1.0
  visited this Apple Store on Saturday, September 26, around 3:00 PM because my iPhone screen suddenly stopped working. The phone had not been dropped, and the screen was not cracked. I was told that the repair would cost around $800 I explained several times that this was a very large amount for me and that my work depends heavily on my phone. I asked if there were any other options or anything they could do to help, but I did not feel that anyone was interested in trying to find a solution. The response was essentially that I had to pay the quoted amount, and I was also told that I only had five days to decide. When I said that I could not afford that amount, I was told that “two people came in this morning and paid it.” I found that comment dismissive and insensitive to my situation. I asked to speak with a manager, hoping for more understanding, but unfortunately I felt the manager’s tone and attitude were also rude, dismissive, and unhelpful. I left feeling extremely disappointed, stressed, and unsupported. I expected much better customer service from Apple, especially when dealing with a customer who was clearly trying to explain a difficult situation and asking for help.
• AW

  Aaron Weinberg

  Sep 19, 2026
  1.0
  I had a terrible experience at this store today picking up the MacBook I ordered online. The employee "assisting" me, Hala, aggressively questioned why I didn't buy Apple Care for my computer. Apple should show gratitude for their customers' business - not interrogate them for choosing not to spend even more money on services they don't want. In addition, when I followed Hala to the bay where my laptop was located as she instructed, two other Apple employees immediately told me I wasn't allowed to go back where Hala led me. They said I instead had to remain behind a desk where products were displayed. They acted like I had done something wrong, when I was literally just following Hala as she instructed. I will never return to this sorry excuse of a store, and I recommend that anyone reading this review follow suit.
• LL

  Larry Le

  Sep 19, 2026
  1.0
  I had an order to pick up an iPhone 18 pro max launch day but the rep messed up and I could not get the phone on the day I was supposed to get it. Now I have to wait for the system to clear his mess up off my account for me to get a product that I Ordered….

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