Cricket Wireless Authorized Retailer

Reviews

• YC

  Yohara Caraballo Cupeles

  Jan 10, 2026
  1.0
  I am deeply disappointed and disturbed by the behavior of an employee at this Cricket location. My father entered the store with my minor siblings seeking in-person support after phone customer service failed to help. My sister was translating for him. Instead of offering assistance, the employee immediately became verbally aggressive and insulting, accusing my father of being incompetent and impatient. The situation escalated when the employee threatened to call ICE and told my father to “go back to his country.” This was not only racist and humiliating, but completely unacceptable—especially toward a family seeking help, with children present. For the record, Puerto Ricans are U.S. citizens. Beyond that, no one deserves to be treated this way. My great-grandfather fought in the Vietnam War, and my brother—son of the man who was insulted—is currently serving this country. The level of disrespect and ignorance displayed by this employee is appalling. Cricket should be ashamed to employ someone who behaves in such a volatile and discriminatory manner. I hope this is taken seriously, investigated, and addressed immediately. No customer should ever experience racism, threats, or harassment while simply asking for help.
• JA

  Judy Altice

  Aug 24, 2024
  5.0
  I have always dealt with Cricket in Colonial Heights. I tried one in Chester. Very Rude and wouldn't speak English in front of me so I would know what they were saying. I went back to CCH. Beat service and know what they are doing. Very nice and respectful. I am old but not stupid.
• TJ

  Theresa Johnson-Sampsel

  Apr 10, 2021
  5.0
  Excellent service from the clerk there. She handled problems on phones expertly. Definitely an extraordinary empkiywe
• H4

  hunter 474

  Jul 1, 2019
  5.0
  Went in last week to get service because I was tired of AT&T's ridiculous prices and the whole contract thing.The manager Rebecca was fantastic she made the transition seamless and got me all set up. I really appreciated the fact the she actually took the time to answer all my questions. It made me feel a lot better about switching. So far I have been very pleased with the service and thinking about bringing my sister and her family on board. If anyone is looking to get service definently go to the colonial heights cricket and ask for Rebecca she's awesome and made everything super simple.

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