Best Buy

Reviews

• JJ

  J.R.

  May 12, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had a great experience at Best Buy thanks to Dennis and JOJO! I went in interested in purchasing the Samsung Galaxy Buds Pro 4 and possibly a Samsung Watch Ultra. Dennis took the time to explain the differences between the open-box and brand-new options without rushing me or pressuring me into making a decision. He was very knowledgeable, patient, and made the whole process comfortable. I also had questions about trading in my current watch for a newer model, and Dennis directed me over to JOJO in the Geek Squad department. JOJO was fast, efficient, and very helpful with checking my trade-in value and explaining my options clearly. In the end, I decided to go with the open-box Samsung Galaxy Buds Pro 4, and I’m very happy with my purchase. Big thanks to both Dennis and JOJO for the excellent customer service and smooth experience!
• DH

  Deathly Hollows

  May 11, 2026
  1.0
  No way to contact the store. They gave me an excellent open box dishwasher and it is missing parts. Requested a call back and it has been 2 days and nothing.
• YX

  Yufeng Xie

  May 11, 2026
  1.0
  Very poor return experience. I returned a brand-new laptop, but the store appears to have processed the return under the wrong order. I received $1,993.85 back to a different card instead of the correct $2,325.49 refund to my BOA debit card. I was also required to wait in the store for about three hours for the factory reset. After the incorrect refund was processed, the store said they could not cancel or redo it properly. This was a stressful and unprofessional experience for a high-value laptop return.
• EC

  erik clark

  Apr 28, 2026
  5.0
  The gentleman at the Pentagon city location was very helpful for us procuring our tv and rolling tv mount. While the tv mount is overly large, it turned out to be a good choice anyway as there is space for us to place plants on the shelf that comes with it, beautifying the tv area. The tv itself was last year's model on 65% discount. We were lucky, as other locations had more than one in stock but this particular location only had one, in the back stock area. Due to our customer service person, we were able to secure it even though finding it proved to be somewhat difficult. We are extremy happy with the overall service and product availability. There was no attempt to upset us which contributed to our high rating.
• IW

  Isaac Wilkins

  Apr 26, 2026
  5.0
  SAADIA! Came up today for an extra device and SAADIA took GREAT care of me and showed me some great Best Buy offers! I Will be back because of her! Exceptional staff and great person! Also shoutout to Tracy and other staff for help today !